GreenTree Inn Sedona

Business response:

Dear Rebekah, We're delighted to hear that you enjoyed our hotel's location, amenities, and the overall stay. It's great to know that you found the pool and hot tub enjoyable, and that the room met your expectations. Your feedback is much appreciated, and we hope to welcome you back for another pleasant stay in the future. If there's anything specific you'd like us to improve or enhance, please feel free to share. Safe travels! Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Zdenek, We appreciate your feedback about your stay in Sedona. We apologize for the uninviting breakfast area with dirty windows and the average breakfast experience. Your comments are valuable, and we'll use them to address these issues and make improvements. We strive to provide a comfortable and enjoyable stay for our guests, and we appreciate your input. If there's anything else you'd like to share or if there are specific areas where we can enhance your experience, please feel free to let us know. Thank you for ch... read more

Business response:

Dear Elaine, Thank you for providing detailed feedback about your stay. We're pleased to hear that the room was clean, the bed was comfortable, and you enjoyed the Great Mountain View. However, we apologize for any inconvenience regarding the lack of comfortable seating in the room, limited breakfast area, and the inconsistency in the staff's knowledge about advertised discounts. Your comments are valuable, and we will use them to address these areas for improvement. We appreciate your understanding and hope that, despite t... read more

Business response:

Dear Zeyla, We appreciate your positive comments about the location, breakfast, comfortable beds, and cleanliness of the room. However, we're sorry to hear that you found the staff not friendly. Providing excellent customer service is a priority for us, and we apologize for any lapses in this regard. Your feedback is important, and we'll address this with our team to ensure a more welcoming experience for our guests. Thank you for bringing it to our attention, and we hope to have the opportunity to improve your overall impr... read more

Business response:

Dear Guest, We appreciate your feedback regarding the room size and pricing. We understand your concerns about the bathroom size and housekeeping, and we apologize for any inconvenience. Your comments are valuable, and we'll use them to make necessary improvements. We hope the beautiful views of both sunrise and sunset added some positive aspects to your stay. Please consider giving us another opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts. Thank You, GreenT... read more

Business response:

Dear Harald, We apologize for any inconvenience caused by the rusty bathtub. Your feedback is important to us, and we will address this issue promptly to ensure a more pleasant experience for our guests. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future. Thank You, GreenTree Inn Sedona Management 

Business response:

Dear Jeanette, We're delighted to hear that you enjoyed the great breakfast, found the room clean, and the beds very comfortable! Providing a positive experience for our guests is our priority. Thank you for your kind feedback, and we look forward to welcoming you back for another enjoyable stay in the future! Thank You, GreenTree Inn Sedona Management