GreenTree Inn Sedona

Business response:

Dear Sandra, You're very welcome! We're thrilled to have been a part of your special anniversary celebration and that you had a wonderful stay with us. It warms our hearts to know that our thoughtful gestures made your experience even more memorable. Providing everything you needed and more is what we aim for, and we're delighted that we met your expectations. If there's anything else we can do to make your future visits even better, please let us know. Thank you for choosing us for such a special occasion, and we look forw... read more

Business response:

Dear Arlene, Thank you for sharing your feedback with us. We're thrilled to hear that you loved the room and enjoyed the pool during your stay. Your satisfaction is our priority, and we're delighted that you had a pleasant experience. However, we apologize for the cleanliness issue you encountered in the front part of the porch area. We will address this with our team to ensure better maintenance and cleanliness throughout the property. Your comments are valuable, and we appreciate your understanding. We hope to have the pl... read more

Business response:

Dear Thibault, We're delighted to hear that you had a very good stay with us! It's great to know that you enjoyed the excellent location, pool, spa, and spacious room. We take pride in offering a full breakfast to kickstart your day. However, we apologize for any inconvenience caused by the use of plastic cutlery and containers. We understand the importance of sustainability, and we will take your feedback into consideration to explore more eco-friendly options for our breakfast service. Your comments are essential to us, a... read more

Business response:

Dear Myriam, We sincerely apologize for the inconvenience you experienced upon your arrival. Your satisfaction is our priority, and we understand the frustration caused by the room not being ready on time. We will investigate this matter and ensure that such delays do not occur in the future. Please know that your feedback is valuable to us, and we will take the necessary steps to improve our service and avoid similar situations. If you would consider giving us another chance, we would love the opportunity to provide you wi... read more

Business response:

Dear Ness, We're glad to hear that you found our beds comfortable! Providing a good night's sleep is essential for our guests' well-being and satisfaction. We appreciate your feedback regarding the pricing, and we will take it into consideration as we continuously strive to improve and offer the best value for our guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back for another comfortable stay in the future. If you have any other comments or suggestions, please don't hesitate to sh... read more

Business response:

Dear Edelin, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel to be good, appreciated the cleanliness of the room, and enjoyed its convenient location. However, we apologize for the disappointment caused by the reception person's demeanor. Providing excellent customer service is a priority for us, and we will address this matter with our team to ensure a friendlier and more welcoming atmosphere. We value your business and hope to have the opportunity to make your next stay even better... read more