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Griswold Home Care for the Poconos
- Home Health Care
- Stroudsburg, PA
About this business
Location details
529 Seven Bridge Road, Suite 214 East, Stroudsburg, PA, 18301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Griswold
For short term I was pleased.
Business response:
Hi Jeanette, Thank you for leaving a review. Would you be willing to write a few more sentences about what you liked and what could be better? We appreciate your feedback. Thank you again!
Verified by Griswold
I had strict instructions on the care of my father who has Alzheimer's and they were not followed by the caretaker. She was actually unaware he had Alzheimer's when she came to the house. He also had diabetes and requires a strict diet, which was I left instructions for, which was also not followed by the caretaker resulting in dangerously high sugar levels. I don't know where the communication breakdown happened, but I would never trust the health of a loved one with this company again. Do not contact me further.
Business response:
We are deeply sorry about your experience with Griswold, and want to assure you that we do not take this feedback lightly. We apologize that the care provided did not meet your or our standards and for any communication breakdown that occurred. We would appreciate the opportunity to learn more about this incident and to resolve any outstanding concerns. Please reach out to our office as we are happy to assist you.
Verified by Griswold
There a good company buy they need to hire more people for some areas that are Further away from that office, they have patients and one pond and also in can a dumpster. They had a rough time finding me. Someone I want to know about 8 different people before I found somebody. That is willing to come up in this area They also need other communication between the office staff. And employees. Too many chiefs, not enough Indians. Other than they're OKI guess.
Business response:
William, thank you for your feedback. We're working on continually improving, which includes our staffing and communication. Your patience is appreciated and happy to discuss any of your concerns!
Verified by Griswold
Do not have much staff for the company needs and when you get comfortable with one health aide they then change there hours or you have who don't do there job
Business response:
Thank you for your feedback, Debbie. We apologize for any inconvenience caused by the limited staff availability and inconsistent scheduling of health aides. We understand how important it is to have reliable and consistent care. We will take your comments into consideration and work towards improving our staffing and communication to ensure a better experience for our clients. I will give you a call so we can discuss how we can improve your experience.
Verified by Griswold
The care giver shows up 50 percent of the time. There is poor communication between the office staff and the payor
Business response:
Thank you for your feedback, Robert. We apologize for the inconsistency in the caregiver's attendance and the lack of communication between our office staff and the payor. We take your concerns seriously and will address these issues promptly to ensure a more reliable and efficient service in the future. Your satisfaction is important to us, and we appreciate your patience as we work to improve.
Verified by Griswold
Very accommodating when caring for your loved ones!
Frequently asked questions about Griswold Home Care for the Poconos
How is Griswold Home Care for the Poconos rated?
Griswold Home Care for the Poconos has a 4.5 star rating with 68 reviews.
When is Griswold Home Care for the Poconos open?
Griswold Home Care for the Poconos is closed now. It will open tomorrow at 9:00 a.m.