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256 Airport Industrial Dr, Ypsilanti, MI, 48198, United States
Get directionsA 1 day job took 2 months and I took work off 5 times for them to be a no show. There is a huge disconnect between the sales and the people doing the work. When I called to complain, they were very rude.
Business response:
We apologize for the delays and missed appointments. This experience is unacceptable. Please contact us at (734) 345-1109 to resolve this immediately.
Worst company ever. They left an enormous mess at my house; tons of nails, roofing shingles, and tarpaper everywhere, even in our pool. They say they will clean up, but they don't; I received a call 2 weeks later to "schedule" a cleanup... so I guess my 4 little kids were expected to dodge nails for 2 weeks for them to schedule the cleanup.
Business response:
Brian, We would like to gather additional information to locate your order in our system. Would you please email customerfeedback@hansons.com including contact information for our management team. Thank you
Let me start by saying the crew that installed the windows were great and that’s the only reason for 1 star. The first scheduled day to replace the windows they were all the wrong size and had to be made again. This took another month and a half to do. When trying to talk to a supervisor many times to discuss this I was never called back or talked to one. After the installation was finally done I still tried to talk to a supervisor and when I finally did talk to one and wanted a discount from having to take off too many days... read more
Business response:
Kyle, I have escalated your feedback to our management team to review and address
I really didn't know what star to put yet, we are still working with Lori to get some issues ironed out with the roof installation. I would like to save my review on the roof until the issues are resolved. As for the guys that did my gutters they are fabulous. I would recommend them to anyone, They were knowledgeable, kind, polite and listened to the questions I had.
Business response:
Thank you for your feedback Nancy. I have escalated your review to management. We hope to have the issue resolved as soon as possible.
The crew was fast and professional
HANSONS of Ann Arbor has a 4.6 star rating with 726 reviews.
HANSONS of Ann Arbor is open now. It is open 24/7.