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Harbour View Senior Living
- Assisted Living Facilities
- North Bergen, NJ
About this business
Location details
3505 Bergen Turnpike, North Bergen, NJ, 07047, United States
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Hudson Hills provides comprehensive services for patients, and they have shown great flexibility and understanding. They try their best to do a very hard job. They have not always been as communicative as I'd like them to be - and they seem to be experiencing shortages of staff, particularly home health aides and particularly in the evenings.
Business response:
Thank you so much! It is very appreciated to hear this feedback, especially because we took over in July of 2022. We all banded together as a team to do our best in ensuring a smooth transition and ensure staffing is no longer a concern. Since taking over we have hired several new CNA's and licensed nurses. We also have 24 hr on call staff in the bldg for emergency call outs as well. If your loved one is still with us, Please feel free to contact me any time to assist in facilitating any communication needs: 908-208-2641 or ... read more
We chose Hudson Hills because they only had one available room with a shared room in memory care which made it more affordable. Everything was handed very quickly and we were able to move her in very quickly. From my observations, the food seems fine. They do seem to be flexible and accommodating with the menu choices as well. Another important feature is that they have a skilled nursing wing here as well if someone needs that care. I am very satisfied with our experience and I would recommend the community.
Business response:
Thank you Robert for your feedback. 2020 was prior ownership, If your loved one is still with us, I hope you are still having a positive experience. Please let me know if I can ever be of assistance, feel free to reach out: 908-208-2641 or admissions@harbourviewSL.com
I would recommend this community, it was a positive impression. It was a good place. The room size was adequate. There are multiple levels in this community. I am not sure what type of activities are available as my loved did not partake.
Business response:
Thank you so much for taking the time to share this experience. If your loved one is still with us, please do not hesitate to contact me for any needs/questions. 908-208-2641 or admissions@harbourviewSL.com
My loved love one moved in on [date removed] and the community went on lock down on [date removed]. My loved one wasn't able to visit with any residents; however she raved about the staff. The staff was very helpful to me knowing she was well cared for. My loved one had many complications due to her health. However, the staff was great during this time.
Business response:
Thank you, I am glad to know you had a good experience with the staff If your loved one is still with us, please do not hesitate to contact me for any needs/questions. 908-208-2641 or admissions@harbourviewSL.com
They seem to be very organized. Anytime there has been a change we have received a phone call. They have excellent facilities for everyone. They looked great and saw people doing activities during the tour. They even had a physical therapy room. It was a great tour and they went through everything on the tour. Noreen Wendt was very knowledgeable and friendly with us during the tour.
Business response:
Thank you! If your loved one is still with us, please always feel welcome to contact me for any needs/questions. 908-208-2641 or admissions@harbourviewSL.com
We chose Hudson Hills because of the location and the cost. The room sizes are great. This facility has handled COVID extraordinarily well. They did have a few cases, but seemed to have less than other facilities in the NJ area. The communication with families was amazing during this time. I would absolutely recommend this community.
Business response:
Thank you for your review, the nursing staff really appreciate this as COVID was a major challenge for all healthcare workers. Thank you for acknowledging their herd work and efforts. If your loved one is still with us, please do not hesitate to contact me: 908-208-2641 or admissions@harbourviewSL.com
My friend moved in this place on [date removed] they're not up to code she has gotten robbed the neighbor got robbed, I was stuck inside the elevators fire department had to came save me than it didn't week for 3 week when they fix it she got stuck in the other one now that one isn't working the celling fall down in the lobby the workers walk into people apartment when they're not home because they've walked into her apartment without her permission. Whoever put their parents, grandparents, etc. I feel sorry for them they're... read more
Business response:
Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience, as this does not reflect the standards of care and safety we strive to provide for our residents and their families. The issues you’ve described—particularly regarding safety, maintenance, and privacy—are extremely concerning and are taken very seriously. We would appreciate the opportunity to look into this further and address these matters directly. Please contact us so we can review what occurred and work toward a resolut... read more
I would say that it started out like a dream and turned into a nightmare. We were lied to continually, kept in the dark, and charged for unknown fees with no contract. The floor my mother was put on had only 2 tenants, herself and another guest, and dementia patients would regularly show up at her door in the middle of the night banging on her door. There was no heat or hot water FREQUENTLY, and no one to contact to fix it. The people we signed up with all quit during and before my mother moved in, and the Harbor View change... read more
Business response:
Thank you for sharing your experience. This is extremely concerning to read. The ownership changed in July of 2022. I notice that your review was published two years later, in July of 2024. Since 2022, we have implemented several administrative upgrades and improvements. If your loved one is still a resident with us here, please reach out to me so that I may correct any current concerns. 908-208-2641 or email: admissions@harbourviewSL.com
Please don't send ANYONE there! What a nightmare. I promise you, I am easy going, and not picky at all. But they are in the middle of a transition, and are completely disorganized and understaffed. They also charged my Mother for things that were never discussed without any receipt or paperwork. The hot water was often non functional, as well as many electrical outlets. Twice, I found Alzheimer's patients knocking on my Mother's door repeatedly, and it turned out they had been missing for hours. I could go on and on. We star... read more
Business response:
Thank you for taking the time to note your feedback. It is so disheartening to hear that this was your experience with prior ownership. In Dec of 2022, there was prior ownership in place, we took over in July of 2022 and have implemented several improvement and management changes to ensure that no one has such a concerning experience. If your loved one is still with us, please feel free to contact me if there are any concerns we should currently be addressing: 908-208-2641 or admissions@harbourviewSL.com
Frequently asked questions about Harbour View Senior Living
How is Harbour View Senior Living rated?
Harbour View Senior Living has a 4.4 star rating with 94 reviews.
When is Harbour View Senior Living open?
Harbour View Senior Living is open now. It is open 24/7.