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121 Payne Stewart Dr, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is a nice place to stay,the front desk employees were the only ones I spoke with. They were very nice and helpful. I don't recall seeing on the website that you had to pay an additional 21 dollars a day to park but I could of missed that. The train blowing its whistle around 11 pm wasn't great. Other wise it was fairly quiet. I thought there was more to do on the landing. When I go back to Branson I will stay some where a little cheaper and closer to the other attractions. All in all it is a nice place.
Business response:
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our front desk team made a positive impression and provided friendly, helpful service during your visit. We appreciate your feedback regarding parking and understand that additional fees can sometimes come as a surprise. Our records show that parking information was included in a pre-arrival communication sent prior to your stay, and we also work with our booking partners to make this information available du... read more
Everything was perfect
Business response:
Thank you for taking the time to provide a review of your recent experienced, we are delighted to hear you enjoyed your stay! We appreciate your feedback, time and business, and hope to be able to welcome you back during your next adventures in Branson!
We stayed as a family of 3 (2 adults, 1 teen) for 2 nights while visiting family close by. This was our first time staying at a Tru by Hilton, and I didn't think it would be any different from a regular hotel. Just from walking in, we could tell the atmosphere was different from a typical hotel. The entry lounge had fun, comfortable seating with hanging chairs, and kids were playing pool and other games just behind the check-in desk. Our room was clean and well maintained. Enough space for the 3 of us, a walk-in shower/no tu... read more
Business response:
Hi, Mary. Thanks for taking the time to share your positive experience. We appreciate it!
Great staff! Julio is very professional and friendly! Definitely will be coming back again for another stay!
Business response:
Hi, Michael. Thanks for taking the time to share your positive experience. We appreciate it!
Staff
Business response:
Hi, Zane. Thanks for taking the time to share your positive experience. We appreciate it!
Great hotel to stay at whether you are planning to eat and go to the pool at the hotel. And there are plenty of restaurants walkable and the Fashion Square Mall is right across the street. Great location and the views are so pretty form the hotel. Staff was very helpful and kind the rooms are very clean and spacious.
Business response:
Hi, Cora. We appreciate the kind words and are glad we could provide you with a positive experience!
Christine who was in charge of the breakfast buffet was awesome. What a lovely employee you have - a real credit to you !!!
Business response:
Hi, Arielle. Thanks for taking the time to share your positive experience. We appreciate it!
Bed wasnt comfortable
Business response:
Thank you for taking the time to rate your stay with us. We appreciate your 6 out of 10 score and are grateful you chose to stay with us. While we’re glad we had the opportunity to host you, we know there is room for improvement. Since no additional comments were provided, we would love the chance to learn more about how we could have made your experience even better. We hope you’ll give us another opportunity in the future. Our team is committed to delivering exceptional experiences, and we would love the chance to earn a p... read more
Front desk clerk was a bit on the rude side when we were asking for directions. Porter and valet were curious and attentive. Maid service unfortunately was not aware we had a party of 4 staying in one room and only restocked towels for one person.
Business response:
Thank you for taking the time to provide a review of your recent experienced, we are sorry to hear of the issues experienced with the Front Desk being rude, and for the lack of towels supplied when servicing the room! Our management team continually monitors guest feedback so that we can improve our product and service, we will be following up with the Front Desk team, and have forwarded your feedback to our Housekeeping Management team to follow up with the cleaner. We appreciate your feedback, time and business, and hope t... read more
HCW Development LLC has a 4.3 star rating with 55,060 reviews.
HCW Development LLC is closed now. It will open tomorrow at 8:00 a.m.