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Hendricks Veterinary Hospital
- Boise, ID
About this business
Location details
3637 N Lakeharbor Ln., Boise, ID, 83703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 a.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 a.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 a.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We took my dog Gidget in on Monday morning because she was breathing rapidly, panting, I noticed her abdomen seemed hard, and she was very lethargic. They had her in their care for 8 hours and only did X-rays and blood work after she had already been there for several hours. They said they thought she had some kind of lung disease and possible pneumonia and sent her home in the same condition with some antibiotics. Before my husband picked her up he asked if she was doing any better and they said yes! When my husband bro... read more
Business response:
Hi Kassondra, Dr. Davis tried to call you yesterday and left a voicemail. Can you please give us a call so we can discuss further? Thank you. Hendricks Veterinary Hospital: (208) 853-0640
Update: I just had a call from Mary (Senior Hospital Manager), and she couldn't have been nicer. She'd been on vacation and apologized both for my experiences and for not learning about the situation sooner. We were able to come to a resolution with billing, and she also said she'd be following up with staff regarding the issues I'd seen. I really appreciated our conversation - thank you, Mary. Started bringing my puppy here in Feb & have spent just over $4,600 since then(not a small sum for me). Came to Hendricks to establ... read more
Business response:
Hello Alexis, we take your feedback very seriously and we apologize for the lack of response from us and experience. I will be in touch with you tomorrow to discuss further with your concerns. Again, we are truly sorry for your recent experience with us. -Mary, Senior Hospital Manager
This place is great with the pets but will rape you financially. Do not pay their in store prices on anything - their website is much cheaper and the office manager has absolutely no compunction about charging more than customers need to pay. Any other retailer would understand that a sale that begins 1 day after a purchase is made should be honored and issue a credit to the account at the least, if not refunding the difference outright directly to the customer. For their business to refuse to refund a $50 difference is pett... read more
Business response:
Caylee, we are sorry to hear you were unhappy with our promotions and your experience with us. We do aim to provide affordable options during our promotions and are sorry we did not meet that expectation with you. We do run separate promotions with our online store and in-store, similar to other retailers. We utilize a third party to run our online store and unfortunately, don't have control of the promotions that they run separate from our hospital promotions. Our advertising will always list which promotions are valid eith... read more
It takes a lot for me to post a negative review, but I just have to in this case. My lab was experiencing urination issue and was wetting in her crate. Took her in and they did the cursory 5 minute exam and then tried to get some urine thru ultrasound. She didn't have any so they sent me home with a collection kit. Brought in sample the next day (saturday). They said it would take a day or two. Wednesday I called and the young lady said the doctor was busy and she'd leave a message. Thursday, I called again and same t... read more
Business response:
Shawn, we are truly sorry to hear you were unhappy with your experience with us in January. We apologize for the lack of responsibility on handling Bella's urine and delay on the lab results. After this incident, we have implement a new policy and procedure for handling samples that are dropped off to our hospital. Please know that that our primary concern is always the well-being of our patients. We have an open communication with our clients if the patient has not improved after treatment, which further diagnosis may be re... read more
Looking for a vet that uses you to make money? Call Hendricks Vet! They lack personal service so much so that when you sign up for their Paw Plan as a way to be a responsible pet parent, you only receive service reminders via email and physical mail. Oh, and they send them when you’ve already used up all of your services in hopes you will spend more money and waste your time. They sent me an email reminder that my dog was due for his semi-annual appointment along with a link to book online. I followed the instructions, and b... read more
Dr. Davis has been Sydney's and Biscuit's vet since they were puppies . . . Sydney is now 11. We are always appreciative of his care and advise as well as that of his staff. We have actually been with Hendrick's Vet since the early 1980's. Always a wonderful experience!
I've taken my dog there for a few years for her seizures hoping she would get quality care. As time has gone by her seizures are still just as regular as the first day I took her in. When you pay a vet and a pharmacy a few thousand dollars in almost 4 years one would think my dog wouldn't suffer so much. The last time she went in for an evaluation of her hips ( I feel the meds destroyed ) The vet wanted to do blood test again which did not want because I feel he would charge to much and my funds were tight. Well he did and ... read more
Frequently asked questions about Hendricks Veterinary Hospital
How is Hendricks Veterinary Hospital rated?
Hendricks Veterinary Hospital has a 4.7 star rating with 1,070 reviews.
When is Hendricks Veterinary Hospital open?
Hendricks Veterinary Hospital is closed now. It will open at 7:00 a.m.