Heritage Lake Country Senior Living

Anonymous 

on AplaceForMom

4 years ago

The community was fairly new. The expectations that we were told would happen, didn't meet our expectations. The staff turnover was significant during my loved one's stay. Anytime we tried to speak to the administration team about my loved one's care, they made it seem it was two different things. The head nurse didn't help us at all during the time my loved one was there. 

Anonymous 

on AplaceForMom

5 years ago

It is a good place. I have felt comfortable having my mom there. Just like with all places there are good and bad. Some of the staff is not completely trustworthy. The food leaves some thing to be desired. They repeated the same dishes, Layout was great. 

Another Guy 

on AplaceForMom

6 years ago

My mom has been here for a while now and, while initially there was a lot of staff turnover and some deficiencies, things seemed to have settled down since the current Executive Director, [name removed] arrived. The facility itself is beautiful. We attributed some of the initial problems to the fact that the facility was new so we stuck with it and we are now fairly satisfied. 

Anonymous 

on AplaceForMom

7 years ago

We chose this community for my mom so she can be as independent as possible. When she needs help the staff is great. They have lots of activities that she enjoys doing like the exercise classes, cooking classes they go out on field-trips and have movie nights. She eats well and balanced. Everything inside is nice and clean the grounds are well landscaped. I would recommend this to anyone who is looking to have an active lifestyle. 

Anonymous 

on AplaceForMom

8 years ago

I would rate this community A+! It is a beautiful community. Very warm and inviting. The staff members are very friendly and helpful. My loved one is in the independent apartments and it is a very nice apartment. There is a kitchenette in it where he can make his own meals. He also goes to the dining area for one meal a day. I have dined there with him and the food is very good. The meals have good choices and are well-balanced. Residents can pay to have more meals a day if they want them. They offer a wide variety of activi... read more

Anonymous 

on AplaceForMom

11 months ago

Overall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great. 

Anonymous 

on AplaceForMom

a year ago

I feel there is a lot of inconsistency, and it's sometimes difficult to get matters addressed. The activities director has done a lovely job of getting my mom to participate and be involved. Getting someone to clean a bathroom can be impossible, and getting someone to fix something broken in a room can be impossible as well. 

Anonymous 

on AplaceForMom

4 years ago

Felt like a big hotel and not as friendly environment. Best room with a separate bedroom, large living room and kitchen space but they would be on the 2nd floor without views of green space and didn’t like the feel of hallway and elevator outside their room. 

Anonymous 

on AplaceForMom

4 years ago

It has been a terrible experience for us. The main point is the community didn't assess my loved one correctly. They wouldn't take the long term insurance and they wouldn't take any claims because the community put her in independent living. My loved one never left their room. The staff seemed annoyed by the call button requests There is a lot of turnover. It is a new build for the community.