Heron East

Anonymous 

on AplaceForMom

10 years ago

My mother has been in Heron East since February and I cannot say enough about how wonderful the staff and the facility are. My mother is very happy and so is the whole family. Compared to the last facility my mother was in this is indeed a breath of fresh air. I would highly recommend Heron East to any one looking for a place for their family member. 

Anonymous 

on AplaceForMom

10 years ago

The people at Heron East were warm and friendly; A. The physical building and layout; A The nursing/aide staff was pretty good but short staffed at times; B+ The laundry service was very good; A The food was very institutionalized food; F Few of the vegetables were fresh. The cauliflower soup did not taste as if there were 1/4 cup of cauliflower in it. My mother was very disappointed in the lack of vegetables having been a nutritionist. The meat was not much better. She like chicken and fish in its simple form, without much ... read more

Anonymous 

on AplaceForMom

10 years ago

I give Heron East five stars, but more importantly than that, my mom would give them five stars! They have really embraced my mother and fully brought her out of her cocoon and allowed her to feel like she is with family. I am just ecstatic! They have really been great. It is hard to even put into words how great the experience has been! 

Son 

on AplaceForMom

11 years ago

I thought that was exceptional. I loved the way that it looked, and everything about it more than any other place. I loved the layout, the staff was really great, and the people were very welcoming. It just wasn't as accessible to me. 

Patti K. 

on AplaceForMom

12 years ago

Heron East is so much more than a building or a place where my mother lives. It is a community where she finds security/safety, contentment, and daily structured care which meets her physical needs as well as emotional needs. The family of caregivers there, including the administrative staff, provides an environment in which my mom has found a certain peace, despite her health issues. From the family perspective, we find immediate response to questions and those occasional "system" issues which are always going to arise no m... read more

Dawn S 

on AplaceForMom

12 years ago

After many visits to see a dear friend that lives at Heron East, we decided to move my Father there too. I am so happy with the move. If was a difficult decision as my Dad has dementia and his needs can sometimes be demanding. It was such a good decision as he is now doing so much better than in his former location at another ALF. It's just wonderful to see him so happy. I just love all the staff. Their entertainment Director is so Great!. He really works to get everyone involved in many activities and I love it that they ha... read more

B J Whitley and daughter Jeanie Mitchell 

on AplaceForMom

12 years ago

3 years ago my mother fell and broke her hip and was unable to return to her apartment alone. We were very lucky to find Heron East when looking for assited living. She has her own private room and bath which REALLY means a lot when coming from home alone, and has really been happy there. She wieghed 85 lbs when she arrived and has really flourished since moving in and has gained weight. Of course I cannot tell you her weight now (she would not be happy if I did) but the socialization has really improved her outlook on life.... read more

Anonymous 

on AplaceForMom

11 months ago

Lack of communication with the family. I only heard from someone when it was negative. At the [community name removed] I am kept in the loop on everything. For example, when she refuses to take her meds, or requesting permission to give her a Covid or flu shot. They also includes me in the monthly meetings via teleconferences I never experienced anything like this at Heron East. On a positive note, I had a lot of good experiences with some of the staff. 

Jennifer F 

on AplaceForMom

a year ago

Do not send your loved ones here. Absolutely terrible. Extremely poor management. My father was there for for four months and I had to have him moved. They will try to overcharge you for everything. Those who are there review your bills very closely. Residents as well as staff that have been there for years are extremely upset with the way this facility is run. The CNAs that have been there are wonderful. It’s too bad the management is so poor.