Heron East

Anonymous 

on AplaceForMom

a year ago

Lack of communication with the family. I only heard from someone when it was negative. At the [community name removed] I am kept in the loop on everything. For example, when she refuses to take her meds, or requesting permission to give her a Covid or flu shot. They also includes me in the monthly meetings via teleconferences I never experienced anything like this at Heron East. On a positive note, I had a lot of good experiences with some of the staff. 

Jennifer F 

on AplaceForMom

a year ago

Do not send your loved ones here. Absolutely terrible. Extremely poor management. My father was there for for four months and I had to have him moved. They will try to overcharge you for everything. Those who are there review your bills very closely. Residents as well as staff that have been there for years are extremely upset with the way this facility is run. The CNAs that have been there are wonderful. It’s too bad the management is so poor. 

Anonymous 

on AplaceForMom

2 years ago

I was previously a resident at Heron East and overall my experience at this facility was poor. This facility was very short staffed and was also being run by poor management. Additionally, the food was not good. As a result, I ended up choosing to move to a different place. I would not recommend Heron East to others. 

POA of a former resident 

on AplaceForMom

5 years ago

Very disappointed in the way COVID-19 outbreak at this facility was handled in June. The person with POA (me) for a resident was not informed she tested positive (asymptomatic) until she had already been removed from the facility and sent to a hospital NOT of our choice. This created a nightmare for the family. . Heron East did not send POA documentation with any of the residents to this hospital. I know this because the case management director told me this. When it was discovered POA documents had not been sent by the ALF ... read more

Brook 

on AplaceForMom

11 years ago

The lowest listed price for a small studio is $2100.00 a month. But when entering, you will need to pay an extra non-refundable "community fee" of $3,000.00. If you are incapable of taking your meds., you will be charged another $250+ a month for them to administer them. If you need any level of care over the very minimum, it will be more than $300/ month more. So beware BEFORE you sign on.