Heron House

anonymous 

on AplaceForMom

3 years ago

The staff members and their care services are really good there, and we do not know much feedback about the food but we do know she is eating well. Our loved one seems to be doing very well there, and is having fun. The value for cost is very good. 

anonymous 

on AplaceForMom

3 years ago

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to... read more

anonymous 

on AplaceForMom

3 years ago

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would ... read more

anonymous 

on AplaceForMom

3 years ago

We chose Heron House because of of all of the ratings answered above. The room sizes here are adequate for his needs. Overall, it was a perfect fit for my dad and a beautiful facility. The staff were wonderful and he was very happy here. I would recommend them. 

Anonymous 

on AplaceForMom

4 years ago

Heron House was very clean. They did a great job at keeping their residents safe during the pandemic. We chose this facility in the beginning based on the location and a recommendation from a friend who had a good experience here. One issue we had with Heron House was that they are limited with their care, they were only able to provide a fixed level of care. When he needed more, he would have to move out of the facility which caused issues. 

Anonymous 

on AplaceForMom

4 years ago

They are wonderful but they have struggled with staff turn over. It is hard to get good night staff. It is cost-effective. The laundry service has improved. The food is not good, it needs improvement. It is unappealing and unappetizing. They have done a good job with Covid-19 keeping residents safe. 

Anonymous 

on AplaceForMom

4 years ago

[Name removed] was wonderful; she showed us around, introduced us to some staff and explained their on-boarding process as well as details of daily life. Things are quite different with COVID, but we are hopeful life will go back to normal soon. 

Anonymous 

on AplaceForMom

5 years ago

Lovely campus. Generous mix of Assisted living and memory care. Staff ratio seems excellent. Have opted to move mom in. Hopefully will be happy and healthier there. 

Beth Blackmon Hill 

on AplaceForMom

6 years ago

The heron house is great they take good care of my mother in law and she is happy there.