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Hessler Floor Covering
- Home Services
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great from start to finish
When Elsa came thru in July my doors leaked and I lost flooring on my indoor lanai. I had had Hesslers installed new floor ing in 2020 in entire condo. Now that I only need a small amount of the flooring replaced they don’t seem to be interested. I’ve had phone calls ignored, they won’t give me a price or schedule installation date. They did a great job last year. I’m assuming they are not interested because it’s a small job. It’s unfortunate that they are treating a paying customer in this way. They should just told m... read more
Business response:
It is very disheartening when we fail to deliver to our customer the excellent service Hessler Floor Covering has been offering for over 70 years. We extend our apologies and will reach out to you directly to resolve.
Had a terrible experience and wrote a review. I noticed now that only good reviews are on the website and no one responsed to my review. Typical of the indifference shown by the manager of the Fort Myers store.
Business response:
Mr. Olson-We responded to your first review on our Facebook page on 12/19/2019. A private message was also sent to you by Tony Merrikh, our GM, which gave you his personal cell phone number to call to discuss. You did not call. We did send out our installer to replace the boards that you were initially unhappy with. When additional boards were mentioned and it was determined that the closet would need to be taken apart to repair properly you refused to allow us back in to your home. We understand your frustration and apol... read more
Worst service experience that I have had in a long time at the Fort Myers location. The promised installation date was changed and delayed at the last minute 3 times and the last time they just didn't show up as promised. Absolutely no urgency on the part of the manager to correct the situation. In fact we mostly felt bullied by the manager. With as many vendors in this area you would think that protecting their reputation would make them more responsive.
Business response:
Mr. Olson, so sorry you had a poor customer service experience. As the GM of Hessler, I would like to personally address this with you. With your permission I would like to personal message you my cell phone number. Please advise.
Just came home to luxury vinyl flooring installed. Large gaps and uneven plank installation. I’ve left a voicemail and awaiting the return call to get this corrected. This was so far below my expectations and previous experience with the Punta Gorda store. The manager upon speaking to me initially blew me off when questioning about installation and choices before we decided on this flooring
Business response:
Ms. Paulson, we extend our apology for any deficiencies caused by Hessler Floor Covering and will resolve accordingly. Your contractor, Carmill Group, has requested that all inquiries regarding the flooring and subsequent baseboard installation be addressed directly with their representative as Hessler is not furnishing this portion of the job. It is our understanding that Carmill will be out to your home on Monday to address your concerns and will then follow-up with Hessler should there be any deficiencies to resolve. T... read more
Horrible customer service. Doesn't return calls. Carpet was 2 weeks late. Would not recommend.
Business response:
We apologize that we did not have your phone number on file, only your wife's phone number, so that we could have kept you better informed of the manufacturer's back order. Unfortunately, some timelines are out of our control however we understand your frustration and again apologize for the lack of direct communication with you.
Had to have the installers return at least three times to try to fix the same issue of a pop-up in the flooring. Finally decided that the same crew coming to fix the same problem three times was a waste of time. We are living with it. The product was great and the salesperson was responsive to our calls, but the installers just couldn't fix the problem. Probably look elsewhere next time.
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
bought laminate from Hessler in Punta Gorda over 4 years ago. Trouble after just a few months. It was supposed to be the best laminate and promises of performance were abundant. Unfortunately, the sales rep. was full of it. After repeated requests and nearly a year, we finally had to pay for some repairs because neither Hessler or the manufacturer would stand behind anything. over 8k spent for poor product and even poorer customer service.
Business response:
Thank you for providing your feedback and letting us know about this issue, L. F. Long. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Frequently asked questions about Hessler Floor Covering
How is Hessler Floor Covering rated?
Hessler Floor Covering has a 4.4 star rating with 408 reviews.
When is Hessler Floor Covering open?
Hessler Floor Covering is closed now. It will open at 9:00 a.m.