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Hollywood Feed
- Pet Stores
- Memphis, TN
About this business
Location details
434 Collins St, Memphis, TN, 38112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Very rude ! Doors where open when I went in . I didn’t see the mask sign if there was one . Instead of asking nicely to put my mask on or leave she was very very very rude . Won’t buy from that location again .
Business response:
John, thank you for reaching out to us. I'm so sorry to hear you had a poor experience at our Collins location. We have addressed this issue with our staff and explained to them that although we encourage masks, we will not be requiring our customers to wear masks at this time. If you would like to reach out to the regional manager of this location, Michael Egner, with any additional information or feedback, his email is michael@hollywoodfeed.com. Again, I apologize for your recent experience and hope that you will give us t... read more
I shop at Hollywood Feed on Collins a lot! Monday July 5 I was there to buy 6 cat collars and name tags. In past (I’m always buying collars and tags. My two cats are escape artists) i have been told by employees that they wouldn’t take off the bell while affixing new name tags. Said they didn’t have the tool to do it. Well, on July 5 two female employees Kristin was one of their names and I do know other gal’s name. They happily took off the bells and affixed name tags. In past I had to buy collars, take them home to have h... read more
Business response:
Victoria, we are so grateful for your wonderful feedback! We are pleased to hear that Kristen and the team at our Collins location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you and we hope to see you again soon!
I shop at Hollywood Feed on Collins a lot! Monday July 5 I was there to buy 6 cat collars and name tags. In past (I’m always buying collars and tags. My two cats are escape artists) i have been told by employees that they wouldn’t take off the bell while affixing new name tags. Said they didn’t have the tool to do it. Well, on July 5 two female employees Kristin was one of their names and I do know other gal’s name. They happily took off the bells and affixed name tags. In past I had to buy collars, take them home to have h... read more
Business response:
Victoria, we are so grateful for your wonderful feedback! We are pleased to hear that Kristen and the team at our Collins location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you and we hope to see you again soon!
My 1st time in the store and got no help. There were 3 red shirt people in the front talking and no one even offered to help. I had to use my phone to do my own research to find what I needed. I hope they are more helpful at the Union location.
Business response:
Thank you for taking the time to reach out to us, Sherri. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Collins location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Michael, so that he can address this matter with the team. If you woul... read more
My 1st time in the store and got no help. There were 3 red shirt people in the front talking and no one even offered to help. I had to use my phone to do my own research to find what I needed. I hope they are more helpful at the Union location.
Business response:
Thank you for taking the time to reach out to us, Sherri. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Collins location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Michael, so that he can address this matter with the team. If you woul... read more
Sales person was too pushy
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager, Christa. She will be investigating the concerns and discussing this with the staff at this location. If you w... read more
Sales person was too pushy
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager, Christa. She will be investigating the concerns and discussing this with the staff at this location. If you w... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 1,923 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.