Hollywood Feed

Business response:

Erin, thank you for your amazing review! Our team works hard to ensure that we are providing the best possible customer experience, and that includes giving expert recommendations based on over 40 hours of training on our products, nutrition, and pet health. We’ve actually opened up much of our internal training to the public; you can view resources and training classes at hfu.hollywoodfeed.com. We look forward to seeing you again soon! 

Business response:

Debbie, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon! 

Business response:

Thank you so much for the five stars, Elysia! Our team always strives to go above and beyond for our customers! While our Auto Ship program does not include a discount, you should still be able to create an Auto Ship program for Primal Frozen products as long as you're within range of our Same Day Delivery Service. You can verify if your address is eligible for this service here: https://www.hollywoodfeed.com/content/same-day-delivery. I hope this information is helpful. If you require any assistance creating an Auto Sh... read more

Business response:

Thank you for the wonderful review, Teri! Our team attends monthly training on nutrition, products, and customer service throughout the year to learn how to best serve our customers! We're thrilled you're pleased and hope to see you again soon! 

Business response:

Thank you so much for the five stars, Elysia! Our team always strives to go above and beyond for our customers! While our Auto Ship program does not include a discount, you should still be able to create an Auto Ship program for Primal Frozen products as long as you're within range of our Same Day Delivery Service. You can verify if your address is eligible for this service here: https://www.hollywoodfeed.com/content/same-day-delivery. I hope this information is helpful. If you require any assistance creating an Auto Sh... read more

Business response:

Thank you for the wonderful review, Teri! Our team attends monthly training on nutrition, products, and customer service throughout the year to learn how to best serve our customers! We're thrilled you're pleased and hope to see you again soon! 

Business response:

Joanna, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon! 

Business response:

Joanna, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon! 

Business response:

Amanda, thank you for your continued support! We offer to have our team members bring their pets to work as a warm welcome. This serves as a greeting to your pet(s) as well. We want our customers to feel comfortable while shopping. It is great to know we have met your expectations! Come back to see us again soon!