This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Prosper, TX
About this business
Location details
1350 N Preston Rd, Suite 50, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I love Hollywood Feed but my last experience at this store was strange. I live over an hour away from the nearest store. When I visited this store to stock up on food for the next couple of months I felt like they didn’t want to sell me multiple bags. The person I was working with made comments like “you’re going to wipe me out”, “let me see if I have a shipment coming in soon”. I shouldn’t feel guilty for purchasing multiple bags of food.
Business response:
Christina, Thank you for taking the time to reach out to us and giving us the opportunity to make things right for you. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at one of our Preston Road locations have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sh... read more
I love Hollywood Feed but my last experience at this store was strange. I live over an hour away from the nearest store. When I visited this store to stock up on food for the next couple of months I felt like they didn’t want to sell me multiple bags. The person I was working with made comments like “you’re going to wipe me out”, “let me see if I have a shipment coming in soon”. I shouldn’t feel guilty for purchasing multiple bags of food.
Business response:
Christina, Thank you for taking the time to reach out to us and giving us the opportunity to make things right for you. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at one of our Preston Road locations have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sh... read more
This store never offers to carry out my dog food. I can leave there with the biggest bag of dog food and another bag of treats and they never offer to help! I’m in there at least twice a week. Most of the time they are too consumed by their own pets they bring to work
Business response:
Thank you for taking the time to leave us a review, Tatum. We always appreciate feedback from our customers no matter how negative as it helps our company learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. It's never our intention to be disrespectful or ignore our customers, so this will be escalated to the regional manager of that location, Sharon, for her to address this issue with our team. If you would l... read more
This store never offers to carry out my dog food. I can leave there with the biggest bag of dog food and another bag of treats and they never offer to help! I’m in there at least twice a week. Most of the time they are too consumed by their own pets they bring to work
Business response:
Thank you for taking the time to leave us a review, Tatum. We always appreciate feedback from our customers no matter how negative as it helps our company learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. It's never our intention to be disrespectful or ignore our customers, so this will be escalated to the regional manager of that location, Sharon, for her to address this issue with our team. If you would l... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 597 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.