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Hollywood Feed
- Pet Stores
- Mckinney, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Mckinney, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members t... read more
Location details
9245 Virginia Pkwy, Suite 700, Mckinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Customer Service
Business response:
Debra, we are always excited to receive such an amazing review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
Always greeted when I walk in. Always asked what I need. Friendly, knowledgable staff and clean store.
Business response:
Claudia, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Attentive and knowledgeable staff! Friendly and very helpful!
Business response:
Cecilia, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! It is always a pleasure to have such wonderful feedback!
Customer service is always outstanding! Staff is so knowledgeable about ALL the products in the store.
Business response:
Denise, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Customer Service
Business response:
Debra, we are always excited to receive such an amazing review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
Attentive and knowledgeable staff! Friendly and very helpful!
Business response:
Cecilia, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! It is always a pleasure to have such wonderful feedback!
Service has been a bit spotty when I have been in this location at the 1st of 2019. They used to greet as soon as you came through the door, were eager to get the food you needed and ALWAYS were ready to carry the purchase out. They are less inclined to want to help. This has not been the service I had become accustomed to at HF. Guess I will need to get used to less service or find another source for my purchases
Business response:
Thank you for taking the time to leave a review, Patricia! At Hollywood Feed we take all customer feedback seriously, even negative, as it helps our company learn and improve. It's always our intention to provide the best service possible for each of our customers, so I apologize as it appears we have dropped the ball during your recent visits. I will escalate this to the regional manager of this location, Sharon, so she can address the team on this issue and correct it. If you'd like to reach out directly to her, you ca... read more
Service has been a bit spotty when I have been in this location at the 1st of 2019. They used to greet as soon as you came through the door, were eager to get the food you needed and ALWAYS were ready to carry the purchase out. They are less inclined to want to help. This has not been the service I had become accustomed to at HF. Guess I will need to get used to less service or find another source for my purchases
Business response:
Thank you for taking the time to leave a review, Patricia! At Hollywood Feed we take all customer feedback seriously, even negative, as it helps our company learn and improve. It's always our intention to provide the best service possible for each of our customers, so I apologize as it appears we have dropped the ball during your recent visits. I will escalate this to the regional manager of this location, Sharon, so she can address the team on this issue and correct it. If you'd like to reach out directly to her, you ca... read more
Great customer service :)
Business response:
Leah, we are always excited to receive such an amazing review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,305 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.