This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Marietta, GA
About this business
Location details
3460 Sandy Plains Rd, Suite 650, Marietta, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I was overcharged and charged for something I didn’t buy. I reported it but couldn’t get a refund and will have to go back to store. An apology but no compensation
Business response:
Amy, Thank you for taking the time to leave us feedback. We always appreciate hearing from our customers as every comment is a chance to learn and improve as a company. We do apologize for you being overcharged, especially for the second item mentioned that you were not buying. While we have been slower catching up with reviews, we do see that the store was able to help you with this issue in a timely manner. If you need help with anything else, please do not hesitate to contact us at bark@hollywoodfeed.com or 888-816-8691.... read more
Not good service, not very helpful
Business response:
Jana, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Sandy Plains store. At Hollywood Feed, we value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We train and talk to our staff on helping every customer in the best way possible and showing utmost respect. We would like to know ... read more
Not good service, not very helpful
Business response:
Jana, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Sandy Plains store. At Hollywood Feed, we value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We train and talk to our staff on helping every customer in the best way possible and showing utmost respect. We would like to know ... read more
Liked the customer service much better in the Woodstock store. Was not very accommodating and did not offer to carry out heavy bag of dog food.
Liked the customer service much better in the Woodstock store. Was not very accommodating and did not offer to carry out heavy bag of dog food.
I was recommended a large breed puppy food and my puppy isn’t large breed so I’ll be returning it unfortunately
Business response:
Thank you for taking the time to leave us a review, Blakely. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers. A wonderful thing abou... read more
I was recommended a large breed puppy food and my puppy isn’t large breed so I’ll be returning it unfortunately
Business response:
Thank you for taking the time to leave us a review, Blakely. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers. A wonderful thing abou... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 641 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.