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Hollywood Feed
- Pet Stores
- Alpharetta, GA
About this business
Location details
5176 McGinnis Ferry Rd, Suite 5182, Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great customer service - Friendly and knowledgeable
Business response:
Thank you for the great review, Rosemary! We're thrilled you're pleased with our service and hope to see you again soon!
Everyone is always very helpful when I go in to get what I need. The Ruckers trained your current staff well.
Business response:
Thank you so much for the great review, Robert! Our team attends monthly training on products, pet health, and nutrition to ensure excellent service for every customer! We hope to see you again soon!
female staff member very unfriendly ... always looks unhappy / angry
Business response:
Thank you for taking the time to leave us a review, Daniel. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experie... read more
When I told the employee that I had a 20% coupon for my dog's $90.00 food she said there wasn't one. I showed her my email that stated dog food 20% off, she stated that only "some" food was on sale. She was rude when explaining to me why it wasn't on sale, I asked her why I would be receiving emails that said otherwise. She yelled across the entire store for another woman to come over and speak to me. My dog's food hasn't been available at the store in smaller portions in months so I don't have a choice but to spend that muc... read more
Business response:
Terri, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. No matter what we believe in doing what is right. Our promotions are set by our Buyers Team and the sale was only for certain dog food brands for 20% with no coupon needed. This has been addressed to our team member and we apologize for any confusion. We appreciate you continuing to shop at Hollywood Feed and know that that we never want anyone to feel disr... read more
When I told the employee that I had a 20% coupon for my dog's $90.00 food she said there wasn't one. I showed her my email that stated dog food 20% off, she stated that only "some" food was on sale. She was rude when explaining to me why it wasn't on sale, I asked her why I would be receiving emails that said otherwise. She yelled across the entire store for another woman to come over and speak to me. My dog's food hasn't been available at the store in smaller portions in months so I don't have a choice but to spend that muc... read more
Business response:
Terri, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. No matter what we believe in doing what is right. Our promotions are set by our Buyers Team and the sale was only for certain dog food brands for 20% with no coupon needed. This has been addressed to our team member and we apologize for any confusion. We appreciate you continuing to shop at Hollywood Feed and know that that we never want anyone to feel disr... read more
i wasn’t given all my items from my curbside pickup. ended up having to come back to the location to get what was forgotten from my order.
Business response:
Allyson, I am so sorry for your inconvenience. Thank you so much for leaving us with your feedback. At Hollywood Feed we strive to take care of the customer first and foremost, and I am sorry we missed the mark on your most recent visit. We will notify the regional manager of this location, Kelsie Pederson, so that she can address the team about this. If you would like to reach out to her directly, please email her at kelsie@hollywoodfeed.com. We would love to hear more about your experience so we can work together to make t... read more
i wasn’t given all my items from my curbside pickup. ended up having to come back to the location to get what was forgotten from my order.
Business response:
Allyson, I am so sorry for your inconvenience. Thank you so much for leaving us with your feedback. At Hollywood Feed we strive to take care of the customer first and foremost, and I am sorry we missed the mark on your most recent visit. We will notify the regional manager of this location, Kelsie Pederson, so that she can address the team about this. If you would like to reach out to her directly, please email her at kelsie@hollywoodfeed.com. We would love to hear more about your experience so we can work together to make t... read more
Kayla was rude and dismissive. I’ve been a customer at Rucker Pet since 2009 (Hollywood Feed bought them out) and I won’t be returning to this company again. I’ll order from Chewy moving forward.
Business response:
Thank you for taking the time to leave us a review, Chris! We always appreciate feedback from our customers as it helps us learn and improve. I'm very sorry to hear you've experienced rude behavior from our staff as it is always our intention to provide excellent customer service during every customer's visit. We'd love to hear more about your experience, so this has been escalated to the regional manager, Kelsie. If you would like to reach out directly about your visit, please email her at kelsie@hollywoodfeed.com. We appre... read more
Kayla was rude and dismissive. I’ve been a customer at Rucker Pet since 2009 (Hollywood Feed bought them out) and I won’t be returning to this company again. I’ll order from Chewy moving forward.
Business response:
Thank you for taking the time to leave us a review, Chris! We always appreciate feedback from our customers as it helps us learn and improve. I'm very sorry to hear you've experienced rude behavior from our staff as it is always our intention to provide excellent customer service during every customer's visit. We'd love to hear more about your experience, so this has been escalated to the regional manager, Kelsie. If you would like to reach out directly about your visit, please email her at kelsie@hollywoodfeed.com. We appre... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 875 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.