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HomeMembership
- Louisville, KY
About this business
Location details
133 Evergreen Rd, Ste #203, Louisville, KY, 40243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Phoebe, I have purchased home warranties on about 5 houses in the past on the recommendation of realtors. Not one has ever honored a claim. I have been put off, hung up on, referred to rules and policies etc. In short I have lost trust and faith in any company that sells warranties. However, you have restored my faith. I have already referred you to my daughter….several weeks ago who asked me if I trusted anyone. And, I will refer others to you in the future. Thanks for your grace and fast and excellent customer service! Hav... read more
Business response:
Thank you so much for taking the time to leave us a great review. We are sorry to hear that you have had bad experiences with other home warranties but are so glad that you chose to give us a chance and become a member of HomeMembership. Thanks also for referring us to others! We greatly appreciate it!
Best home warranty experience and company !! I wanted to tell you all how professional your contractor TK heating & Air was ! Tim and Daren were so friendly and did a fantastic and thorough job and explained everything to us as the work progressed and explained to us how to register the warranty online as well , we will for sure keep your company as our #1 home warranty through the Years and couldn’t ask for a better all around experience!! Thank you 🏝Jeannean Heber 🏖
Business response:
Thank you so much for your kind words, Jeannean. We really appreciate you taking the time out to share your experience with us.
Home Membership has been so great to me! I’m a first time home owner and I had my washing machine broke they took their time in helping me and allowing me to buy a new one. Their response is fast and customer service is brilliant. This week during the COVD-19 pandemic my microwave went out, they WTE so kind in waving any deductible fee and allowing me to get a new once since it was not fixable. They are so helpful, Phoebe and Erin did a great job in communicating with me. I totally recommend this company! I never felt alone ... read more
Business response:
Thanks for taking the time to leave us a review. We are happy to hear that you are pleased with our services.
HomeMembership is awesome! Phoebe always responds to claims or claim questions in a timely manner and Erin is great to work with on any billing questions. I took advantage of the price lock offer and don’t regret it. Definitely recommend for first time home buyers!
Business response:
Thank you so much for your kind words, Cassie. We really appreciate you taking the time out to share your experience with us.
We have used this company for our home warranty for almost three years now. Unfortunately we have had to use it many times, but each time it has been a breeze. Phoebe is always quick to respond to phone calls and emails. This warranty has been worth every penny and we will continue with their services.
Business response:
Thank you for the great review. We are happy to hear that our services have been a help to you over the years.
home membership has been great for us every time we have used them. This time was a little more difficult because they got rid of the phone lines and everything is via email. But overall our issue was taken care of and we are happy. Would recommend to friends. Please bring back phone lines though. A lot easier and effective talking to someone personally.
Business response:
Thank you so for taking the time to leave us a review. We have been happy to help you with your A/C repairs. We appreciate your feedback and will continue to do our best to service our members. ~ Troy Cummings President / CEO
My 1st time having and using a Home Warranty so happy i selected Home Membership put my request in fast response water heater blew Called approved same day thank you so much partial reimbursement on the way very courteous ,understanding Great Customer Service Jamie Malone Indpls
Business response:
Thank you so much for the great review. Love hearing about our member's experiences. Glad we could help you with your water heater problem.
My air conditioner went out and they connected me with a repair company within hours. Home Membership even covered the cost of my hotel stay during my wait for the repairman to show up as it went out over the weekend. In every instance I’ve requested maintenance, they’ve always responded quickly and provided the best service from the nicest people.
Business response:
So glad to hear that you are happy with your HomeMembership. Thanks for taking the time to review our services.
My air conditioner went out and I am so happy I had this company as my warranty provider. They had someone out the same day and had me up and running again with in 2 hours. They also followed up with me to make sure everything went smoothly. My policy is up next month and I will be renewing it as soon as I can.
Business response:
So glad to hear that you are happy with our services and that you will be renewing your membership. Thanks for the great review of your AC repair!
Frequently asked questions about HomeMembership
How is HomeMembership rated?
HomeMembership has a 4.5 star rating with 379 reviews.
When is HomeMembership open?
HomeMembership is closed now. It will open on Monday at 9:00 a.m.