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IN'n'OUT Autocentres Northampton - Brackmills
- Car Inspectors
- Northampton
About this business
Location details
Brackmills Business Park, Caswell Rd, Northampton, NN4 7PW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Prompt & professional Very professional & helpful
Business response:
Hi Estelle, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Brilliant job I have used in/out for about six years. I'm a lady of a certain age so it's important for me to trust the mechanics. They are absolutely fab, helpful, professional, polite and always go that extra mile. Highly recommended.
Business response:
Hi Maria, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Fantastic help given I have a family platinum card and had my service and MOT done in November 2015. Unfortunately had an incident on the M1 on Thursday 10th January 2016, where I unfortunately drove over a dead body. The police took my car to the police compound at Newport Pagnell service and I was allowed to have it back on Tuesday. Went to In and Out to have my suspension looked at. The guys were so helpful because when they put my car up on the ramp it was in such a terrible mess that they arranged the car wash to clean ... read more
Business response:
Hi Brenda, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Very helpful team Very helpful in sorting out my car's issues post MOT. I have used them for several years.
Business response:
Hi Anthony, thanks for your feedback following your recent visit to IN'n'OUT Centres. We pride ourselves in our high levels of service and customer satisfaction and we are happy to hear you experienced 'Car Servicing the Way it Should Be'! We look forward to welcoming you again when you need us next.
Rogue garage Caused a £1000 worth of damage. Just told me to pick the car up and take it somewhere else for repair. And not to drive it as it was now unsafe. Shocked at this place. I didn't think these rogue traders existed anymore
Business response:
We’re really sorry to hear about your experience and take your feedback very seriously. This definitely isn’t the level of service we aim to provide. The issue has been raised with the relevant area manager who will be in touch to discuss.
MOT Took a car or mot and failed it for warning rear brake pads, with the comment "do not drive until fixed". After getting changed brake pads at other garage, pads weren't worn to 1.5mm as stated in MOT neither the sensor was indicating. Just wanted to make money out of me. Very sure I will never look back at this garage.
Business response:
Good afternoon, Thank you for taking the time to leave a review and my apologies that you left us unhappy. When we carry out a Mot we have strict government guidelines to follow. We are not allowed by law to remove the wheels to measure the brakes accurately we have to do a visual inspection. All of our customers are free to have the repairs done at any garage and we will still do a re test for free for them, you are not obliged to use us to get your repair work done. I would also question why the other garage replaced your ... read more
Audi SQ5 engine destroyed. Car has been written off! Horrendous experience with this company! Has taken 8 months, legal threats and court action to recover all damages and costs, even though it was clearly their fault! I understand that mistakes happen, but when 3 independent reports and basic logic clearly show that they did not add enough oil to my car, it’s disappointing that In’n’Out have denied responsibility throughout Their area manager really annoyed me when he suggested that I get a report done by an independent gar... read more
Business response:
Good afternoon Lois, I can totally understand your frustration and annoyance with the journey that you have had with us. We really do pride ourselves on our customer service and our Trust Pilot rating certainly backs that up however, on this occasion we have to hold our hands up. We got it wrong, very wrong and I can only sincerely apologise. Learnings have been made from this to enable us to improve going forward. I am pleased that you had the right outcome in the end and I am just very sorry for the time it took to come. I... read more
Shocking customer service Recently took my daughters car for an MOT and all was well. Called back 3 times to speak to someone about a price for a full manufactures service and was promised to be called back on each occasion. Was always given an excuse each time I called back so have taken my business elsewhere! 1 star is being generous.
Business response:
Hello , we appreciate your feedback after your recent MOT booking. We are sorry to hear that in this case you were not 100% satisfied. We will be looking into this for you and will be in touch shortly. Please could you email us with your car registration, mobile number and any further details to info@in-n-out.co.uk to assist our investigation. Thank you, Louise.
Poor customer service Re arranged the time for my m o t & service from A m to PM didn't have the service kit tried to blame it on the DVLA as I have a private plate identifying my Isuzu as my former Toyota pick up . I checked with DVLA Isuzu ? Not Toyota . Arranged re test ( repaired ) two days later for 3.30 4.35 when I got it back . I appreciate things do go wrong but it's how it's dealt with for me it was everyone's fault except in & out . The price was good the work was fine but the service was second rate and the coffee... read more
Business response:
Hi Andy, we appreciate your feedback from your visit to IN’n’OUT Autocentres. We take pride delivering the highest levels of customer satisfaction and are sorry to hear that in this case you were not 100% satisfied. In order to maintain a high level of satisfaction, we take all feedback seriously, therefore we will be investigating this for you and will be in touch shortly. Please could you email us with your car registration and any further info to dan.pawson@in-n-out.co.uk to assist our investigations. Thank you, the IN’n’... read more
Frequently asked questions about IN'n'OUT Autocentres Northampton - Brackmills
How is IN'n'OUT Autocentres Northampton - Brackmills rated?
IN'n'OUT Autocentres Northampton - Brackmills has a 4.4 star rating with 269 reviews.
When is IN'n'OUT Autocentres Northampton - Brackmills open?
IN'n'OUT Autocentres Northampton - Brackmills is closed now. It will open tomorrow at 8:30 a.m.