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Integrity Urgent Care

4.7

About this business

Location details

1115 E Tyler St, Athens, TX, 75751, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.71,859 reviews
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George Madis's profile image
George Madis 
2 years ago

A heavy tractor hood fell on my hand,boss took me to Integrity "Urgent" Care. I sat in the waiting room for almost two hours, there was nobody else with a painful emergency injury, but I still waited until very last. Never saw a real doctor, just a physician's assistant. No broken bones but he said that I would be in pain for several days or more. My boss said "he's obviously in bad pain, give him something for it!" He wanted to give me a shot, which means a local anesthetic like you would get before getting stitches. It wou... read more

Business response:

Hi, George. At Integrity Urgent Care, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (903) 292-5015!  

Rachel Ball's profile image
Rachel Ball 
3 years ago

Don’t go to integrity clinic and expect to be seen. Walk- ins are not allowed like they are advertising! I called and looked here on Facebook to see if they were open and if an appointment was needed. The calling answering message said “walk-ins welcome”, as well as the Facebook business page. I took my son today and was told by the front receptionist that an appointment was needed. They could not see him for another 2 1/2 hours. We basically drove to Athens for nothing. Headed to Tyler Hospitality ER…which I suppose I sho... read more

Business response:

Hi Rachel, We're sorry to hear we did not meet your expectations. We would appreciate the opportunity to talk with you about your concerns. Please feel free to reach out to our clinic manager, Jennifer at 903-292-5015 or you can email us at wecare@integrityuc.com and we will reach out to you directly. 

Melody Thomas's profile image
Melody Thomas 
recommend  Recommended
3 years ago

Y'all didn't do my husband right. He was seen & treated there recently for bronchitis. He was only given a steroid shot & cough syrup but not any pills. Cost $75 with our insurance. A few days later he was worse. Called & his doctor was going to call him steroid pills in to our pharmacy. They weren't called in though. So, I called y'all the next day about it. Staff was kind of snarky and I was told his doctor was off and that the one working that day wouldn't call any in for him. Only way would be to see him again. We didn't... read more

Business response:

Hi Melody, thanks for taking the time to leave us a review. Can you send us a message with a good contact number so that our clinic manager can be in touch? 

Tina Daniels's profile image
Tina Daniels 
4 years ago

This place just sucks all the way around! Poor staff and very unprofessional! Covid testing is just that lets not take up Urgent Care patient spots who are really sick and have symptoms for "OMG I wonder if I am positive cause my coworkers friends mother's aunt is and I saw them a month ago so maybe I can get OFF work for 10 days!" Hate what our health care world has turned into it's like living in a 3rd world country!! 

Business response:

Hi Tina, we’re so sorry that you had a negative experience today. Our clinic manager would be happy to discuss your visit further with you if you’d like to send us a message with your contact information. 

Lacy Klein's profile image
Lacy Klein 
4 years ago

I called ahead to have my daughter seen, I made an appointment and was only told it was a first come first serve basis but could MAKE AN APPOINTMENT, so I did. I get there, check in and wait over 30 minutes. I then ask about the confusion I had and was told only online appointments were taken first then the list I was added to comes next. I was NEVER told this. I could not get my daughter into her primary, and then waited around all day to come here only to wait with a 3 year old feeling ill. I told them it was frustrating f... read more

Business response:

Hi Lacy, we’re so sorry that you had a negative experience today. Our clinic manager would be happy to discuss your visit further with you if you’d like to send us a message with your contact information. 

Elizabeth Grimm Bonnette's profile image
Elizabeth Grimm Bonnette 
4 years ago

I am very unhappy with this clinic. I walked is asked to be seen she said no by appointment only. We called 20 mins prior and they did not tell us that. Then they said you can be seen tomorrow and it was on a first come first serve basis. The time was a hour and a fifteen minutes before they closed and they had two others in the waiting room. Which is it. No you must make an appointment or you can be seen tomorrow on a first come first serve basis. Wait I thought they weren’t taking walk ins. I feel as if it was due to them ... read more

Business response:

Hi Elizabeth- Thank you so much for taking the time to leave a review and share your experience. If you can send us a private message with your contact information, our clinic manager will be in touch! 

Petey Gerhold's profile image
Petey Gerhold 
4 years ago

charging people for covid test is bs. you all are just money hungry and don't care about your patients. I'll suffer or even die before I go back cause thats what you'll do If I don't have any money. worst urgent care I've ever been to 

Business response:

Hi Petey- we’re so sorry that you had a negative experience today. We’d like to give you a call to discuss your visit further if you could send us a message with your contact info. Thanks! 

Cindy Santos Brazier's profile image
Cindy Santos Brazier 
4 years ago

I went for a Covid 19 test. I asked the front person if I was covered on Medicare. She took my card, ran my information and then told me to go back there with the doctor. The test was done. Tell me why almost six months later, I am being billed for 200.00 dollars????? Nope, I won’t recommend this place to anyone. 

Business response:

Hi Cindy- we’d like to look into this for you. Can you send us a message with a number where we can reach you? 

Andrea Smith's profile image
Andrea Smith 
5 years ago

I left a review just to Integrity hoping they would make things right but all I got was a call asking how serious my symptoms were. I went to integrity before for a small issue and they were great so I would suggest this urgent care for a small issue but anything else go to a real doctor. I was in and out of there in 10 minutes the doctor ran over my symptoms and prescribed me cough medicine and anti nausea. Well I ended up having a very very sever illness and if I would have gotten proper help I would be okay. But now I hav... read more

Business response:

Hi Andrea- we really appreciate you reaching out and are so sorry that you had a bad experience. We are looking into this further with our team. If you would like to provide any additional information, feel free to reach out again at any time! 

Frequently asked questions about Integrity Urgent Care

How is Integrity Urgent Care rated?

Integrity Urgent Care has a 4.7 star rating with 1,859 reviews. 

When is Integrity Urgent Care open?

Integrity Urgent Care is open now. It will close at 8:00 p.m.