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iStorage
- Self Storage
- Mason, OH
About this business
Location details
9805 Wilkens Blvd, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Responsive, no delay, helpful, friendly, accurate and useful
Business response:
James, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, iStorage Mason
Great customer service!
Business response:
Claire, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, iStorage Mason
First off, the spaces are way overpriced! Second, they do not tell you the correct code. Third, my storage unit was filthy when I arrived with my very first load. I had to kick the nasty debris out with me feet the best I could. That was four days ago and the debris is STILL laying out in front of my storage unit.
Business response:
We're sorry to hear about your negative experience, and we appreciate your feedback, Lyndie. Don't hesitate to reach out to us at customerservice@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
IStorage requested review: . 05-10-22 11:40 A. M. Storage lock/closing mechanism will not allow lock to be properly installed. Unit smells awful with black/brown gunk on the floor. It’s such a shake down paying a $26 dollar application fee. Once I leave, i will not return. I will share this on all social media, bypassing your app that forces you to log on with what you direct. 05-10-22 11:40 A. M.
Business response:
We're sorry to hear about your negative experience, we appreciate your feedback, Gregory. Don't hesitate to reach out to us at (513) 434-1783 or ist-marketing@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
Insulation issue in the outdoor units. Debris everywhere. Don’t use them. No resolution other than to throw a tarp over my things offered.
Business response:
Hello Michelle, we are sorry to hear about your experience while renting with us. We are always working to maintain and improve our facilities. We have heard your concern, and are working to have this fixed as quickly as possible. If you have any other concerns, please reach us at feedback@istorage.com and we would love to help you. Sincerely, The iStorage Mason Team
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 325 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.