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iStorage
- Self Storage
- Decatur, AL
About this business
Location details
2500 Central Parkway SW, Decatur, AL, 35601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Wonderful customer service. Attentive to my needs and answered all questions throughly and very friendly throughout the transaction. Just a great experience.
Business response:
Glenn, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, iStorage Decatur Central Parkway
Everything was quick and easy
Business response:
S, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, iStorage
It was a very good experience and will recommend to my friends…
Business response:
Carl, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything else we can do, please let us know! Sincerely, iStorage Decatur Central Parkway
Super professional and friendly
Business response:
Hugo Garcia, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, iStorage Decatur Central Parkway
I can’t ever get ahold of someone. I’ve reached out by phone and I’ve driven up there and no one is ever there.
Business response:
Thank you for taking time to provide feedback, Mary. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
Rented the storage unit for the week before I moved out of my apartment, found housing a few days before I was supposed to move, called them to cancel and was told I couldn’t get my 180.00 back because I pre paid and then wasn’t able to keep it for a month so I wouldn’t feel like my money was just lost. I wouldn’t recommend this place to anybody.
Business response:
Hi Tracie. We are sorry to hear you had a negative experience while renting with us. Unfortunately, we only offer month-to-month leases as storage units can sometimes be hard to gauge how long you'll need them. We are sorry that our terms didn't meet your standards and hope to work together again in the future. Thank you, Tracie, for providing valuable feedback. Sincerely, Your iStorage Team
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.6 star rating with 180 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.