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IT/Helpdesk Department
- Hair Salons
- Shrewsbury, NJ
About this business
Location details
573 Broad St, The Grove at Shrewsbury, Shrewsbury, NJ, 07702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Loved my experience with single process and glaze/gloss at the Shrewsbury location. Stylist picked the perfect shade for me. Product is high quality and lasts longer than most other brands. Signed up for the monthly membership which makes a lot of sense for anyone in need of regular coverage of their grays. Will definitely be back.
Business response:
Thank you for the kind words, Olivia! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
Hello, I actually wrote a complaint to you on November 6, 2025 to this email address: Saloncocobond@gmail.com I never received a response back from you. I did find another salon down the street from you that I have been going to. They are great! I'm sorry I will not be writing a review for you. Thank you, Elise
Madison Reed Shrewsbury completely destroyed my hair. No consultation, was told it was semi permanent but it's permanent, completely the wrong color on the roots (which are not roots - it's about 4 inches of bad dye) - and dye seeped into blonde highlights that are now pink/ purple. No customer service, no refund and in fact they have now charged my card twice for one shocking experience. These are not trained colorists, they just follow a formula. Avoid this like the plague - my experience will take YEARS to rectify. Shocki... read more
Business response:
Hello Emma, we were sorry to hear about your experience and appreciated the opportunity to work with you directly to resolve your concerns.
So I posted back in October about the shortage of staff at the Shrewsbury location and the problem STILL exists. There is no management that I feel should be stepping in order to rectify this issue and it's extremely disappointing the lack of a response from customer service. Just a lot of we'll get back to you. I think going to any of the local beauty schools in the area and recruiting and training individuals would resolve this issue.
Business response:
Hi Beatrice, thank you for your review and we are sorry about the experience. As we and our senior Hair Color Bar management have shared with you, we are continuing to work on this issue of increasing our staff, but unfortunately this is not something that can immediately be rectified and does take time as we want the best possible team for our location. Thank you again for taking the time to review our Hair Color Bar.
I went to the Shrewsbury NJ location as I was looking to get my hair colored. The colorist right away said that coloring was not the way to go that she was going to give me partial highlights instead. I initially thought this was strange since my hair needs coloring and I can decide on highlights later because of my roots. But I didn't want to argue with her so we went with it. My gut feeling is that she wasn't comfortable in coloring a full head of hair, that foiling was easier and faster for her. I picked up on that. ... read more
Business response:
Hi Jacqueline, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I have shopped at the Grove in Shrewsberry for a few years and they recently put a Madison Reed salon in the grove. I have heard great reviews about their hair color products and have been wanting to get my hair colored to a lighter color for some time. I have sat brown hair when selecting the color I wanted the website wouldn't let me select anything but the lightest brown they had and my intention was to color my whole hair lighter as I have had very little success with highlights on the past. So they begin to prep me f... read more
Business response:
Hi Jesse, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about IT/Helpdesk Department
How is IT/Helpdesk Department rated?
IT/Helpdesk Department has a 4.7 star rating with 222 reviews.
When is IT/Helpdesk Department open?
IT/Helpdesk Department is closed now. It will open at 9:00 a.m.