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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great company Itrust has excellent customer service and I want to thank Jimmy and Carol for their help and support. I have been with this company a couple years and they are awesome.
Business response:
Thank you, Todd! We are thrilled to learn that you had a positive experience with us. Please reach out if you have any additional questions or concerns.
Jimmy was very pleasant and helpful Jimmy was very pleasant and helpful. He made the process very simple.
Business response:
That's what we strive for. Thank you, Jen!
My experience with iTrustCapital has… My experience with iTrustCapital has been amazing. I scheduled a verification call to confirm a withdrawal and was very pleased with the way it went. Jimmy called exactly when he was supposed to and the call took only about 5 minutes. I received a follow up call from Jimmy later in the day to inform me that a wire transfer was needed instead of the direct deposit we had set up. He wanted to make sure this was ok with me. End result is that when I decide it's time for another withdrawal I... read more
Business response:
We're happy to hear about your great experience with Jimmy! Thank you for choosing us, jackm!
Wanted to change the email address on… Wanted to change the email address on my account. Only on-line option I found was to open a support ticket, which I did. I got an automated email back with a link to schedule a verification call, which I did. At the scheduled time I waited at the phone for 30 mins. No call. I then called the support number and waited. When I finally got through to a person I was told they don't use the scheduling! The guy told me he'd email me a docusign link for the change. I have still not received th... read more
Business response:
Hi Finn, We truly apologize for the missteps here. We inadvertently misspelled one letter in your email on the DocuSign, which is why you haven't received it. We made the fix and it should be in your email inbox now. We also called you and left a voicemail.
Issue resolved 😊 What made my experience great was the resolution of my Flare distribution issue. Daniel remained in constant communication with me and through constant effort and due diligence Daniel produced a satisfactory outcome for me.
Business response:
Thank you for sharing your positive experience with Daniel. Please contact us if you have any additional questions or concerns.
Exceptional service I spoke with both Grant and Zach. They were very knowledgeable and helpful. They both walked me through my issues very professionally, a pleasure to work with! They both deserve raises!
Business response:
Thank you, Gregory! We appreciate the kind words and are glad we could provide you with a positive experience!
Very friendly and professional staff Very friendly and professional staff, Jimmy was very efficient and professional, he even waited for me to log into my account for our verification call because I had just arrived home.
Business response:
Efficient and professional service is what we strive for. Thank you, Claudia!
Prompt and courteous attention by all… Prompt and courteous attention by all of the representatives interacted with, especially Jimmy Herrera. Very pleased overall with both the service and offerings of iTrust Capital.
Business response:
Thank you, Robin! Your feedback is highly appreciated.
Nadia is splendid! Nadia is great with timely responses while remaining accurate. She proactively starts the process and provides direction on what's needed to complete the process. Several times she took my email request and helped my bypass trivial stages to get to the meat/bones. She's definitely a part of the strong and exceptional service iTrustCapital delivers.
Business response:
Our team goes above and beyond, especially Nadia. Thank you, Peter!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,202 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.