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Jaclyn Horton of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The overall process was good and done in a timely manner
Business response:
I'm thrilled to hear you found the process smooth and timely, Todd. Your feedback is much appreciated. It was my pleasure assisting you and I aim to maintain this standard for all my clients at Mutual of Omaha Mortgage. Thanks for the 5-star rating!
Verified by Mutual of Omaha Mortgage
I had left messages and emails and did not get response.
Business response:
I'm sorry to hear about the lack of communication you experienced, Christopher. I understand how important timely responses are, and I regret any frustration this may have caused you. Please know that I am committed to improving and would appreciate the chance to address any further concerns you might have. Feel free to reach out to me directly at your convenience.
Verified by Mutual of Omaha Mortgage
It feels like at the end of the deal, the ball was dropped.
Business response:
Thank you for your feedback, Jennifer. I apologize for any inconvenience you experienced at the end of the process. Your concerns are important to me, and I am committed to addressing any issues. Please feel free to reach out directly so we can work towards a resolution.
Verified by Mutual of Omaha Mortgage
Very unprofessional,poor communication skills went weeks with no update, wouldn’t pick up the phone to answer any questions. Had to call them to try and get someone on the phone. Said they would call back never did. Just a bad experience all around
Business response:
We apologize for the experience you had, Anthony. We take communication and professionalism seriously at Mutual of Omaha Mortgage and regret that we fell short. Your feedback is important, and we will address these concerns with Jaclyn Horton to improve our service. If you need further assistance, please feel free to reach out to us directly.
Verified by Mutual of Omaha Mortgage
There were periods of no communication and I didn't know who i was suppose to be in cintsct with because there wer at keast 3-4 doffent people I was talking to during ghe process
Business response:
I apologize for any communication gaps and for any confusion regarding the points of contact during your mortgage process. I understand how important clear communication is, and I appreciate your feedback. I will review this situation to improve our service. Thank you for bringing this to my attention.
Frequently asked questions about Jaclyn Horton of Mutual of Omaha Mortgage
How is Jaclyn Horton of Mutual of Omaha Mortgage rated?
Jaclyn Horton of Mutual of Omaha Mortgage has a 4.4 star rating with 14 reviews.
When is Jaclyn Horton of Mutual of Omaha Mortgage open?
Jaclyn Horton of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.