This profile has been claimed by the business owner or representative.
Jacob Head at Velocio Mortgage L.L.C.
- Mortgage Brokers
- Farmers Branch, TX
About this business
Location details
1750 Valley View Ln, #120, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you Jacob for you help to get through this process. Your communication was always prompt, very responsive and you took time to explain to me the process step by step and answered all my questions promptly. Thank you for helping me get a house for me and my babies. I appreciate you.
I had a great experience. I was able to quickly reach out to my lender, upload documents needed, and hear back within hours.
Jacob Head was outstanding!!! He made this experience worth the trouble. Jacob made it happen for our family and now we are in our NEW HOME! Thanks to Matthew as well, our Starlight Representative!
Jacob and his team was awesome. They were very professional knowledgeable about their business. Very quick on response and answer all questions my Husband and I had to ensurenwe understood the process. I would recommend this team to work with anyone that’s looking to purchase and even myself would love to work with Jacob and his team in the future . Thank you guys very much again. P.S The Adams :)
Jacob and his team were Amazing !!! My husband and I bought out first home and it was def an experience, now I understand when people say home buying can be stressful but our lenders worked with us and we always made sure we sent our documents asap, would def recommend this team we are super thankful !!
What was promised initially was changed right away. I set a strict budget and they went well over. Now Im stuck in a mortgage I can’t afford and there is no way out of it. Would never recommend
Business response:
Thank you for sharing your feedback. We understand how important it is to feel comfortable with the financial expectations discussed during the mortgage process. At closing, the final monthly payment was $4 above the stated goal, while the final cash needed at closing was lower than originally estimated. We are sorry the overall experience left you feeling concerned and appreciate the opportunity to acknowledge your feedback.
Although we were ultimately able to purchase the house, the overall experience was far from what we expected. The entire process felt like a nightmare, and the biggest issue was the lack of communication. It seemed like no one was on the same page, which led to confusion, unnecessary stress, and feeling constantly rushed. I currently own two other homes, and I’ve never experienced a home-buying process that left me feeling this overwhelmed and frustrated. Better communication and coordination between everyone involved would ... read more
I thought the process would be easier. I had to provide paperwork multiple times.
Mr. Jacob was. Very professional and considerate with all since it was my first time in a loan. I really appreciate everything ! Thank you !
Frequently asked questions about Jacob Head at Velocio Mortgage L.L.C.
How is Jacob Head at Velocio Mortgage L.L.C. rated?
Jacob Head at Velocio Mortgage L.L.C. has a 4.9 star rating with 130 reviews.
When is Jacob Head at Velocio Mortgage L.L.C. open?
Jacob Head at Velocio Mortgage L.L.C. is closed now. It will open on Monday at 9:00 a.m.