Exceptional Sales & Service. No pressure sales and VIP treatment
I have purchased a 2010 LR4 and 2011 LR4 and still have both! Clarence and the dealer were very good to work with and were accommodating in every way!! I have purchased somewhere around 100 cars in my life time and feel this was one of my best experiences with both purchases and would recommend this team to everyone!! :) BESTEST
This dealership exudes the outstanding professionalism I have looked for all my life. I am treated like family whether I am buying/leasing a new car or in need of service. In essence, we are more than satisfied every time we come in. Quality and customer service are the best I have seen in my 40 years of driving and our needs are treated as number 1. Even though all customers are treated as number 1, Matt, Clarence, Rudy and the rest of the gang always consider our convenience and our situation as their priority at the time ... read more
I am very satisfied with the quality of service I've received at Jaguar Land Rover of Tacoma for many years. Service Advisor Matt Malich and Service Provider Brian have always kept my Jaguar in 'top notch' running condition. Matt is always there to provide assistance either by phone or in person. Brian is a professional and his quality work demonstrates his desire to satisfy the customer's needs. All staff at Jaguar Land Rover of Tacoma deserve acolades for their dedication to quality.
Land Rover/Jaguar of Tacoma always took great care of me, as a busy professional. Whether it was Shane squeezing me in for a simple oil change while I was driving from Tacoma to Seattle, or more serious work on the car and getting me a Jaguar loaner for multiple days while my care was in the shop. Range Rovers can be a bit of a pain to maintain, and are very costly, which is the only reason I gave a 4 (Good) rating above. However, anyone who gets into a care like that understands the potential costs associated with maintenan... read more
I am a math teacher on a limited budget who is able to drive this amazing vehicle because I am careful with my pennies. I previously had experience with other jag dealerships in Oregon. All of the ones I have been to have been professional, yet jaguar service is relatively expensive due to the nature of the beast (we do not live in England). I have found the Fife dealership to be head and shoulders about not only the other jag dealerships I have dealt with, but pretty much every other car dealership of any kind I have ever g... read more
I have taken my car here for almost 3 years now and the service that Shane gives is always wonderful. I feel like I can trust what he says. I am a mother of 2 so he is always willing to work with my schedule and if my car is needed more than a few hours Shane always makes sure a rental is available.
If I could have rated Landrover in Fife with 10s, I would have! Matt Malich, my service representative at Landrover dealership of Fife (near Tacoma), is amazing. I have been in his "care" for the past 9 years since the purchase of my Landrover. He is knowledgeable, kind, compassionate and truly takes care of me. I am a military wife and generally on my own, and Matt takes extra care to be sure that my vehicle is fixed properly. If he cannot get it fixed within a short period of time, he has arranged for me to have a loaner v... read more
I had the chip protector put on my new car. It was recommended by Shane Frady in the service department. The protectant has lived up to everything Shane told us and has actually added value to my car by protecting the paint from rock chips. With the expense of new cars today, I really appreciate having someone like Shane recommend things that can protect my investment.
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