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Jandy JXI200NK Heater
About this business
Works great, no iss
Business response:
We greatly appreciate your review, Peter! We hope you enjoy your pool season. Cheers, Your Jandy Team
The Best pool Heater in the Business Great experience
Business response:
Thank you for your kind words, David! We appreciate you and hope you enjoy your pool time. All the best, Your Jandy Team
Only 2 years, and the heat exchange went on the unit. Gone the run around from calling customer service as the unit was still under warranty due to the part that failed. Was directed to 3 different companies to call...None serviced the units and wasn't sure why Fluidra would have referred us to them. Went back to where we purchased the unit and finally got someone to come out. After spending nearly $1,000 repair, I find this to be disgusting after spending $3,500 on the unit and it failing 2 years later. Never again.
Business response:
We're very sorry to hear about this experience, but we appreciate you sharing it with us. Working with the dealer who installed your heater is the correct action to take and we hope they are working with you regarding warranty coverage as well. But if you have any questions regarding your warranty, please don't hesitate to reach out to product support once again to determine if your repairs may be covered. From your Jandy Team
Faults already and waiting for parts
Business response:
Hi Al, Thank you for your valuable feedback. We're sorry that you're less than satisfied with your Jandy JXI200NK Heater. Customer satisfaction and product quality are top priorities for us. We're glad that you are receiving assistance with your Jandy heater; we stand by our products and are happy to supply parts and support to our service partners to ensure your equipment is working to your satisfaction. If we can assist with anything, please let us know at (800) 822-7933. Our product specialists are happy to help. ... read more
Terrible from the day I turned it on and worse trying to get support to help me. Never again
Business response:
We are so sorry you've had such a negative experience, Michael. If you need help with your heater, we recommend contacting a local warranty service station to diagnose the issue and help with the repair. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Jandy Team
Considering i had to replace your pool heater within 5 years and I was meticulous about taking care of both my equipment and pool chemistry is extremely dissapointing.
Business response:
We are so sorry you've had a disappointing experience, Matthew. We value you as a customer and hope your new heater performs well for you. If there is anything we can do to assist in the future, please let us know. You can call us directly at (800) 822-7933 or email customerfeedback@fluidra.com All the best, Your Jandy Team
Frequently asked questions about Jandy JXI200NK Heater
How is Jandy JXI200NK Heater rated?
Jandy JXI200NK Heater has a 3.5 star rating with 15 reviews.
When is Jandy JXI200NK Heater open?
Jandy JXI200NK Heater is closed now. It will open on Monday at 9:00 a.m.