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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
Our server was torn between our table and a large group. The large group was too much for the one server and our experience suffered the consequences. They lost out on our dessert order and what would have been a 5 star review.
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear the noise level during your visit made for an unpleasant experience, and we understand how that can take away from an otherwise enjoyable meal. We appreciate you bringing this to our attention, as guest comfort is very important to us. That said, we’re so pleased to hear our team made a strong impression with their exceptional service. We’re also thrilled you enjoyed the side salad so much — we love that it stood out as a highlight of your meal — along... read more
I booked a table for 3 to celebrate my husband's birthday. I made a note saying that I would like to have a quiet place, and the occasion is for birthday. Once we arrived, we had to wait for 15 mins, which I can never understand why book a table at a certain time if we had to wait anyways. The hostess took us to the table where it's right beside the walkway to the kitchen, and I would say that is definitely not a quiet place I requested. We then asked our server if we could move the table to another place where it's a bit m... read more
Business response:
Hey Anny, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your husband’s birthday celebration did not feel special or meet the standards you expected from us. We understand how disappointing it is to make a reservation in advance, note both a birthday and a request for a quieter table, and then feel those details were overlooked. Waiting past your reservation time, being initially seated in an area that did not reflect your request, and the missed birthday acknowledgment are ... read more
Business response:
Hi Cj, Thank you for visiting JOEY and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at kelsey.bryant@joeyrestaurants.com, we'd greatly appreciate your feedback. We look forward to hearing from you soon, Kelsey Bryant Guest Service Manager JOEY Burrard
Nice touch to be offered a glass of wine while waiting for our reserved table. Not sure why we were give seats in the noisy lounge. We made a reservation a week in advance and we are clearly seniors. It was hard to carry on a conversation. I passed through the quieter dining area and there were many tables available. We were, however, given a comfortable booth. I had to ask for the menu to see the dessert options and then we waited and waited for our order to be taken. We finally asked for the bill and left without dessert.... read more
Business response:
Hi Eva, Thank you for taking the time to share your feedback. We appreciate your kind words about being offered a glass of wine while waiting and the comfort of your booth. At the same time, we sincerely apologize for the challenges you experienced with seating, delays in receiving the menu and placing your order, and not being able to enjoy dessert. This is not the seamless experience we aim to provide for our guests. We take feedback like yours very seriously, as it helps us identify opportunities to improve both the guest... read more
Not that I expected much when I mentioned it was my birthday.. but nothing happened. The food was good.. but definitely one less piece of sushi with the abari salmon. Really tasty $16 for 6 gyoza seems like expensive. Service was ok, but nothing special
Business response:
Hi Nick, Thank you for sharing your feedback. I’m glad to hear you enjoyed the Seared Salmon Sushi and found the gyoza tasty, but I’m very sorry that your birthday wasn’t acknowledged and that your experience with service and portioning fell short of expectations. Your comments are important, and we’ll review them with our team to ensure improvements. I’d also love the opportunity to make this right for you and provide a more thoughtful experience. You can reach me at kelsey.bryant@joeyrestaurantscom . Warm regards, Kelsey B... read more
Canada vs USA Watch Party Experience I had a reservation for the Canada vs USA hockey gold medal watch party on 02/22/2026 and arrived before the game started. I was checked in and then seated in a completely separate area with just two other people, while the main room was clearly where the atmosphere was. I was told there was “absolutely no space,” despite having a reservation for the event. To make matters worse, the broadcast in this secluded room was nearly a minute behind the main room. Every cheer or reaction from t... read more
Business response:
Hi Probuddho, Thank you for taking the time to share such detailed feedback about your experience during the Canada vs. USA watch party. I’m really sorry to hear that the start of your visit felt confusing and isolating, especially for an event that should have been centered around the energy of the game. Being seated in a separate space with a delayed broadcast would definitely take away from the watch party experience, and the lack of communication and initial service you described is not the level of hospitality we aim to... read more
Food was good, except for the Mini Steak French Dip appy, as it was not what expected and not very good at all. The little bit of steak pieces were tough and not edible and the au jus was gelatinous.....would not recommend! The Baja Fish tacos were great! I would recommend them!
Business response:
Hi Debbie, Thank you for sharing your feedback. I’m glad to hear you enjoyed the Baja Fish Tacos! I’m very sorry that the Mini Steak French Dip didn’t meet your expectations — your comments about the steak and au jus are important, and we’ll review them with our culinary team to ensure improvements. If you’re open to it, I’d love the opportunity to connect via email to see how I can make your next visit a more enjoyable experience. You can reach me directly at kelsey.bryant@joeyrestaurantscom . Warm regards, Kelsey Bryant Gu... read more
Server seemed distracted and not fully knowledgeable on the menu. One dish was not up to temperature. The other dish had more bread and fixings than meat.
Business response:
Hi Garrett, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. Having a server who seemed distracted, along with issues with the temperature and portions of your dishes, is certainly not the standard we aim to provide. We take your comments seriously and will review them with our team to ensure we improve both service and consistency in our dishes. If you’re open to it, I’d love the opportunity to connect directly and personally look after your next visit. You can reach... read more
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 13,909 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.