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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
As with every experience I’ve had here at Joeys…the food is great the service is terrible. I openly complained to my waiter twice with no apology or improvement in service
Business response:
Hi Cam, Thank you for taking the time to share your feedback. We're glad to hear you enjoy the food, but we're truly sorry to learn about your experience with the service. We strive for excellence in both areas, and it's disappointing to know we fell short during your visit. Your comments are important to us, and we will address them with our team to ensure we improve. We hope to welcome you back for an opportunity to showcase the high level of service that you and your guests deserve, and that we are committed to providing.... read more
Amazing place. Lots of variety. Fantastic service Food is always great
Our group of 5 had a great time. The food and service was great. Gaurav, our server and was a delight. Would definitely come back.
Business response:
Hi Jasreet, Thank you for taking the time to write in! We will do our best to ensure you're in Gaurav's section next visit!
The OpenTable reserv definitely helped as others were being turned away at arrival. Didn't appreciate the hostess "rolling her eyes" when a booth was requested. Patiently waited then she stepped in as we were being led to our table to advise that the "2hr" sitting policy was being enforced this evening?? Rest of staff was wonderful & polite. Food was as expected & nothing was left on our plates. Joey's is a solid dining choice for the area & unfortunately some staff just don't get it.
Business response:
Emil! I am shocked, and extremely apologetic to hear about your front door experience. Thank you for sharing, we will look into this right away. Next time you're in please ask for me I'd love to introduce myself. Victoria Haufek Assistant General Manager
Had a great time with friends, food and ambience is great and the service was pretty good too.
Business response:
Thank you Alessio for the 5 stars, we really appreciate you taking the time to write in. Any feedback on how to turn the service into a 5 star experience as well please reach out! Victoria Haufek Assistant General Manager
A waiter was very attentive, knowledgeable, and pleasant. The spaghetti Pomodoro  is so tasty and the warm Italian doughnut are simply divine
Business response:
Hi Petrina, Thank you for taking the time to write in! We appreciate you choosing to dine with us - if you have any feedback on how we can better deliver a 5 star experience please don't hesitate to reach out! Victoria Haufek Assistant General Manager
A good lunch experience overall and I would visit again.
Business response:
Hi Lisa, Thank you for writing in! Next time you're in I'd love to introduce myself, hope to see you again soon! Victoria Haufek Assistant General Manager
We waited a long time for service, just to place our orders. The food was good though! The place is very pretty.
Business response:
Hi Nancy Thank you for writing in, I am so sorry to hear about the slow start to your service! That is definitely not what we strive for here. Next time you're in I'd love to introduce myself, and ensure everything is quick and hospitable from start to finish, hope to see you again soon! Victoria Haufek Assistant General Manager
Our meal was excellent! Noise level, even after we moved, was extremely high. Our waiter was very nice but seemed to disappear for a long period but eventually did accommodate a Happy Birthday dessert plate very nicely. Food and drink service was very good. Would go back but request a table in the less noisy section of the restaurant.
Business response:
Hi Daro, That is absolutely no problem, next visit we would be more than happy to get you in a quieter area! Thank you so much for writing in! Looking forward to delivering a 5 start experience your next visit! Victoria Haufek Assistant General Manager
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 19,417 reviews.
When is JOEY Sherway open?
JOEY Sherway is closed now. It will open at 11:00 a.m.