Joseph Wyatt of Mutual of Omaha Mortgage

Business response:

I'm truly grateful for your kind words, Kevin. Professionalism, attentiveness, and transparency are values I aim to uphold, and I'm glad to hear that you appreciated these aspects during our interactions. I take pride in being part of Mutual of Omaha Mortgage and it's always satisfying to know that my efforts are valued by my clients. It was a pleasure assisting you and I look forward to the opportunity to serve you again in the future. Feel free to reach out if you have any further questions or needs. 

Business response:

I'm really delighted to read your feedback, Aaron. I take pride in providing quick and knowledgeable service and am glad to hear that this was reflected in your experience with Mutual of Omaha Mortgage. I hope to assist you again in the future. Joseph Wyatt 

Business response:

Thank you, Amy, for your kind review. I'm glad to hear you found our communication at Mutual of Omaha Mortgage easy and fast. Your satisfaction is our highest priority and your feedback is greatly appreciated. Looking forward to serving you again in the future. 

Business response:

I'm delighted to hear that you had a positive experience, Gregory. It's always my goal to make sure my customers understand the details of their loan options and what their mortgage payments will look like. I'm more than happy to run the numbers and explain things as many times as needed. I truly appreciate your kind words and your 5-star review. It was a pleasure helping you secure your mortgage with Mutual of Omaha Mortgage. Don't hesitate to reach out if you have any future questions! - Joseph Wyatt 

Business response:

I appreciate your honest feedback, Erica. I apologize for the inconvenience you experienced during the loan process, particularly with the outdated documents and the repeated requests for additional information. It's clear we fell short in providing you with timely updates and a smooth transaction. I will certainly take your feedback to heart as I strive to improve our process and customer service. I'm glad to hear that we were able to step in and secure the loan, albeit for a lower amount. Your patience and understanding du... read more

Business response:

I'm truly humbled by your kind words, Allison. It was a pleasure to guide you through your first home buying experience, and I'm thrilled to hear that you were satisfied with the service my team and I provided at Mutual of Omaha Mortgage. We strive to keep our clients informed and comfortable throughout the process and it's great to know we achieved that with you. Thank you for considering us for future recommendations. We look forward to working with your friends and family. 

Business response:

I appreciate your positive feedback, Mark. I'm glad to hear that you found our communication timely and clear. At Mutual of Omaha Mortgage, we strive to provide the best service possible and your feedback helps us to achieve that goal. Thank you for taking the time to share your experience. It was a pleasure working with you. 

Business response:

I'm delighted to hear that your experience with Mutual of Omaha Mortgage was positive, Thomas. It was a pleasure working with you and I'm glad to know that you found our communication and service satisfactory. It's important for us to provide the best options for our clients and I'm happy to know that we were successful in doing so during our collaboration. Thank you for taking the time to leave a review and for the 5-star rating. Looking forward to assisting you again in the future. 

Business response:

Thank you, James, for taking the time to leave a review and for the high rating. I'm pleased to hear that you found my service responsive. That is always my goal when working with clients at Mutual of Omaha Mortgage. I appreciate your feedback and look forward to assisting you further in the future.