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Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165

  • Mortgage Lenders
  • Winter Park, FL
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About this business

FinanceMortgage Lenders

Karen Zendels-Hagen began her career in the mortgage industry in 1995. She has consistently worked with top mortgage companies in Mortgage Planning Management and Marketing capacities, as well as co-owned her own Certified Mortgage Planning company before joining Waterstone Mortgage. A lot of people think that Karen is in the business of only doing mortgage loans. She really does not look at it this way. She will be helping you create, perhaps, the largest debt in your life, and therefore she has a responsibility to help yo... read more

Location details

2699 Lee Road, Suite 600, Winter Park, FL, 32789, United States

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Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
5.026 reviews
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Marian C.'s profile image
Marian C. 
on Birdeye

3 days ago

Karen is amazing ! She is a trusted advisor - Karen has supported a number of transactions for us over the years - my repeat business is a testament to her commitment to client service . Thank you Karen !! 

Business response:

Thank you for your kind review, Marian! Treating my borrowers with the highest level of respect is my number one goal. It was my pleasure to serve you. 

Ryan M.'s profile image
Ryan M. 
on Birdeye

a year ago

Karen is AMAZING!! From start to finish her guidance and support propelled us to the finish line! She took the time to explain every detail and made sure my wife and I were comfortable throughout the process. I cannot say enough great things about our buying experience with Karen! Even though we started at a difficult time to buy as first-time home buyers her support never wavered. She was always there with encouraging words to keep us going. I can confidently say there is no one else we would have wanted to go through this... read more

Business response:

Kate & Ryan-Thank you for your AMAZING review! It has been a wonderful journey with you both. I look forward to our continued relationship and appreciate you letting others know about me and my commitment to delivering a world class mortgage experience! 

Monica M.'s profile image
Monica M. 
on Birdeye

a year ago

Karen is the best!! She is super fast and explains everything very clearly. She made sure we understood every part of the process, and kept us in the loop at all times. 

Business response:

Thank you for your awesome review. It was a pleasure working with both you and Fernando. I am committed to making sure my clients understand the process and experience excellent service and glad to know I delivered! Looking forward to our continued relationship. Congratulations on your fabulous new home! 

Kimberly P.'s profile image
Kimberly P. 
on Birdeye

2 years ago

Karen is hands-down the best at what she does! She gives you personalized attention and goes out of her way in every single aspect of the home purchasing process. As a first time home buyer, she literally held my hand and helped explain the entire process from start to finish, and even past the process as she was available to answer questions and issues that happened that were not even her problem, yet she made herself available to fix them. I have referred a few of my friends/coworkers to her as I know she will take s... read more

Business response:

Hi Kim-Thank you for taking the time to write such a detailed, wonderful review. I appreciate you sending "only your nicest friends" and promise to deliver them the same world-class mortgage experience. Here when you need me! 

RiBo's profile image
on Birdeye

2 years ago

The service and personal attention we received from Karen was exceptional and beyond what we were expecting! As first time home buyers everything was new to us and the most important thing we wanted was someone we could trust. Karen is the most genuine person I've met and she truly cares for her clients. Our Hero was there for us every step of the way! Plain and simple she is the best and we will always refer Karen to our friends. Thank you Karen! 

Business response:

Thank you Keriyaulin and Jay for your amazing review. I am here whenever you need me and appreciate your kind words. Having clients like you is extremely rewarding for me personally and professionally. Thank you for the opportunity to assist you with your mortgage needs. Wishing you much success in your new first home! 

Skye P.'s profile image
Skye P. 
on Birdeye

2 years ago

Karen is absolutely the best! We worked with her to purchase our first home and once that was sold, we worked with her again to buy our next home. Most recently, she helped us to refinance our house. The process is always easy and Karen is extremely helpful and professional. We recommend her to everyone and we would, without a doubt, work with her again in the future. 

Business response:

Thank you for your feedback and longtime loyalty. Providing a sound mortgage plan to meet your financial goals and needs is professionally and personally rewarding. Saving my clients money by making sure they are in the best mortgage plan is what keeps me in the business after 25 years. I appreciate you taking the time to write a review and look forward to our continued relationship.  

Chad C.'s profile image
Chad C. 
on Birdeye

2 years ago

Karen was amazing!! She is very knowledgeable and detail-oriented. Great communication and brings a personal factor back into this online digital world. Thanks again to Waterstone Mortgage and Karen!! 

Business response:

Thank you for your kind review, Chad! Providing my clients with expert advice while integrating the best mortgage plan into their short and long term financial goals and needs is my objective. It was my pleasure to serve you and Andrea. 

Sarah S.'s profile image
Sarah S. 
on Birdeye

2 years ago

My husband and I have used Waterstone Mortgage for our initial home purchase and again for our refinance. Both times our loan officer was Karen. Karen makes the whole process incredibly easy, lays everything out for you, and is happy to teach you along the way! She truly cares about her client and she definitely has a passion for what she does. Karen is very detail-oriented and does everything she can to ensure the customer is getting the best and most appropriate loan for their needs. We really appreciate all that she and W... read more

Business response:

Thank you for taking the time to write this review, Sarah! I am committed to delivering a World Class Mortgage Experience and am glad to know I succeeded in providing that to you and Scott. Here when you or anyone you know is in need of my services!  

Michael P.'s profile image
Michael P. 
on Birdeye

2 years ago

In my lifetime I have used several mortgage companies. But I must say I have never been as happy with any of them as I am with Karen and Waterstone Mortgage. It was indeed a pleasure to deal with them. The paperwork was so easy and was always on time. We purchase our home 6 years ago and used Karen with the original purchase and now with this refinance. Karen is a person who is very professional and knows what she doing, so efficient. I will always recommend her and Waterstone to anyone. Just the best experience I have... read more

Business response:

Thank you for taking the time to write this amazing review, Michael! It was my pleasure to serve you and Georgia once again. I very much appreciate you not keeping me a secret in advance. Always here when you need me! 

Frequently asked questions about Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165

How is Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165 rated?

Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165 has a 5 star rating with 26 reviews. 

When is Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165 open?

Karen Zendels-Hagen at Waterstone Mortgage NMLS #111165 is closed now. It will open on Monday at 9:00 a.m. 

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