Our experience was good overall although we happened to get a bottom floor room that had a construction sized dumpster directly outside our window! The room had hard surface flooring that our shoes stuck to when we walked. Not a five star experience for sure but it may have been exclusive to this unit.
Business response:
Hi Kristin,Thank you for taking the time to share your feedback. We're pleased to hear that you had an overall good experience during your stay. However, we sincerely apologize for the inconvenience caused by the proximity of the construction dumpster outside your window and the issue with the flooring in your room. This falls short of the standard of comfort we aim to provide, and we appreciate your understanding. Rest assured, we will address these concerns to ensure a more enjoyable experience for all our guests. We value... read more
Few towels at pool and towels were smaller than bath sized towels. No bottled water in room on arrival.
Business response:
Hi Mary,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused by the limited availability of towels at the pool and the size of the towels provided. Your comfort is important to us, and we'll be sure to address this matter promptly. Additionally, we apologize for the oversight regarding the bottled water in your room upon arrival. Your comments are valued, and we will work to improve these aspects for a more enjoyable expe... read more
Exceptional
Can't think of anything.
Excellent breakfast; everything was so clean; only one ice maker was working but it was on my floor. I've stayed at most of these cluster of hotels here in Burleson and I think the La Quinta was the best value.
Business response:
Hi Mike,
We are thrilled to hear that you enjoyed our excellent breakfast and found everything to be clean during your stay! We appreciate your understanding regarding the ice maker, and we're glad it was conveniently located on your floor. It's truly heartwarming to know that you consider La Quinta the best value among the cluster of hotels in Burleson. We're honoured to have earned your preference. Thank you for your kind words, and we look forward to welcoming you back for another exceptional stay in the future!
I've said enough
Room bathroom had a malfunctioning handle and it fell off in the tub. The overflow cap also fell off into the tub.
I told the staff on the 17th and 18th when checking out.
Looked good until the man in front of me started coughing over the scrambled eggs and sausage.
Business response:
Hi Terry,
I'm truly sorry to hear about the concerns you experienced during your stay. Your health and comfort are of utmost importance, and I apologize for the unsettling situation with the coughing guest. Additionally, we deeply regret the maintenance issues you encountered in your room's bathroom. Please rest assured that we're taking immediate steps to rectify these matters. Your comments have been relayed to our maintenance and housekeeping teams for prompt resolution. We sincerely appreciate your patience and the oppor... read more
Nice and clean
Business response:
Hi Sharla,We are delighted to hear that you found our hotel nice and clean! Providing a comfortable and tidy environment is a top priority for us. If there's anything specific you particularly enjoyed about your stay or if there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back in the future! Thank you for choosing us.
Very nice close to work for me! Lots of restaurants close by also!
Business response:
Hi Donna,We are delighted to hear that our location worked out well for you, especially in terms of proximity to work and the availability of nearby dining options. Your convenience and comfort are top priorities for us, and we're glad to have met your expectations. Hope your plans bring you back to the area, we'd be thrilled to welcome you again. Thank you for taking the time to share your positive feedback, and we look forward to your next visit! Safe travels!
Nothing to add, enjoyed the breakfast
Business response:
Hi Donnell,We're thrilled to hear that you enjoyed our breakfast offerings! Your satisfaction is important to us, and we're glad that you had a positive experience. Should your travels bring you back our way, we look forward to providing you with another enjoyable stay. Thank you for taking the time to share your feedback, and we hope to welcome you back soon! Safe travels!
Google reviews (508)
