La Quinta Inn & Suites Burleson

Business response:

Hi Woods, We appreciate your kind words about your stay with us. Regarding your concern about the late check-out charge, we apologize for any inconvenience this may have caused you. We do have a set check-out time to ensure that we can prepare the room for the next guest. However, we understand that some guests may need a bit more time, which is why we offer the option for a late check-out at an additional cost. We will certainly take your feedback into consideration as we evaluate our policies. Thank you for choosing to sta... read more

Business response:

Hi Nancy, Our team appreciate your feedback on the various aspects of your stay, including the convenience of the door tags, the spaciousness of the room, accessibility features in the bathroom, the size and functionality of the TV, and options for seating and socializing. We're also glad to hear that you enjoyed our breakfast options. However, we're sorry to hear that the bed did not meet your expectations. We take all guest feedback seriously, and we will be sure to address this issue with our housekeeping and maintenance ... read more

Business response:

Hi Stripling, Our team are exceptionally thankful for this awesome rating and comment. It's always a pleasure to hear that you enjoyed our breakfast, and we are looking forward to your next visit to the area! 

Business response:

Hi Dwindy, I wanted to say thank you for taking the time to share your feedback about your recent breakfast experience with us. We are glad to hear that you enjoyed the atmosphere and the prompt and courteous service provided by our staff. We apologize for the limited dining area and the watery and rubbery eggs. We will take note of your comments and work on improving these areas. We appreciate your feedback on the well-worn workout equipment and will address this with our maintenance team to ensure that it is properly maint... read more

Business response:

Hi Christy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.