Guitarzan31 on Trip Advisor
5 months ago
12/30/2019, 01:28 AM
Almost a great stay
5 stars for stay, price, and comfort. Minus 1 star for pet policy and minus one star for front desk worker.
The hotel was nice and clean and one of the newer LQ builds. Has an indoor pool (not heated) and spa. Breakfast was nice. Rooms were clean and beds were comfortable. Overall a good nights sleep.
Reason for withholding stars: since the Wyndham merger, LA has changed their pet policy and now charges $20/dog, no exceptions. They were unwavering in this matter even for people on their higher level rewards program. They also did not have a designated pet area as many LQs do. Given all of the problems we had with finding any LQ that even accepted pets in Dallas, I get the feeling they’re moving away from allowing pets at all.
The person working the front desk was unpleasant and not friendly upon check in. However the person on check out was ver nice and thoughtful. I realize that can change with each check in.
BL: if you’re traveling without pets and don’t get the check in person we did, you should have a great stay. However if you’re traveling with pets, be aware that policies have changed and they are no longer the pet friendly hotel they used to be. This could easily have been a 5 star review but for a couple of bad choices (policy and hiring).