La Quinta Inn & Suites Fairfield

Business response:

Thank you for your positive review and solid rating! We're delighted to hear that you had a good stay with us and found it to be inexpensive. Your feedback is very important to us as we continue to enhance our services and facilities. We look forward to welcoming you back for an even better experience next time. 

Business response:

Thank you for the positive review!We hope to see you again! 

Business response:

I'm troubled to hear about your housekeeping issue! I'll follow up on this with the housekeeper who cleaned your room to figure out what went wrong here. I agree front desk staff should be knowledgeable of the local area. We've had some new members join our team recently and will prepare a sheet for them giving information on local attractions/transportation to the city.Thank you for the feedback, as we will use this to better ourselves in the future. We hope you give us another chance sometime soon to see these improvements... read more

Business response:

We agree! We're very sorry some of our ice machines had gone out of service during your stay. We're actively working on getting these machines serviced/replaced.We hope you give us another chance in the future and can see the continuous improvements we are making for yourself! Thank you for choosing the Ramada Inn Fairfield! 

Business response:

Elizabeth, We're sorry we did not quite meet up to your expectations. We hope you give us another try in the future to see the excellent service we are capable of providing. 

Business response:

Shawn, We're troubled to hear a noisy guest negatively impact an otherwise enjoyable stay. We'll be following up with evening staff to make sure noise is kept under control moving forward. We look forward to serving you better in the future. 

Business response:

Thank you so much for the perfect score! We're thrilled to hear you enjoyed our free breakfast options, including the make-your-own waffles, and the convenience of nearby restaurants. We apologize for the confusion with the pizza delivery service's name on Google Maps. Your feedback is invaluable, and we'll work on addressing this issue. We're delighted you had a great stay and look forward to welcoming you back soon! 

Business response:

Min, Thank you for taking the time to share feedback for our property. As you stated, we are under renovations and are actively improving the property every day.We hope to see you again in the near future to see the changes made for yourself! 

Business response:

Thank you for your feedback and the solid rating! We're glad to hear you appreciated our good service and hotel facilities. We understand the importance of variety in breakfast options and are working on enhancing our restaurant offerings. Your input is invaluable in helping us improve. We look forward to welcoming you back and providing an even better experience next time.