La Quinta Inn & Suites Garland Harbor Point - Garland, TX

kitty green 

on Google

2 weeks ago

THEY HAVE BED BUGS.... we checked in and the elevators did not work, so we left to get dinner came back and got our room. 5 mins into unpacking and there is a bed bug. So, we put everything back into the bags and my husband found out the toilet won't flush. The building is old, and they only refurbished the outside. Carpet in halls a nasty and overall, it needs to be updated INSIDE! Front desk cared less about us freaking out as if he has heard this all before. We still have not received a refund, but this place need code co... read more

Samuel Yoon 

on Google

2 weeks ago

Visited during the 2024 solar eclipse. This was definitely the most dated La Quinta I have ever been to. I'd say pretty much all La Quintas I have visited were very clean and the service have been great. This one bucked the trend. 1. Building is very dated. 2. Rooms were clean but the restroom in our room was in need of some repair. The tub made noise every time we stepped in. The shower head showed showed high amount of calcium deposits. 3. Did not provide room service (cleaning). Their reasoning was that they don't provid... read more

Brownie dog 

on Google

a month ago

Where to start... Upon arrival, I thought, this place looks nice, but after getting out of the car, I realized the freeway is very noisy, so much, I was unable to hear the people I was with talk. I thought to myself, a hotel next to a noisy highway would have sound proof walls. I was wrong there again, it was very hard to sleep, I finally got some earplugs to get some sleep(this was a first for me) walked down the hall and found they host one of those wakko travel churches, I won't get into my past, but I thought I was stayi... read more

Devyn Mercer 

on Google

5 months ago

One of the worst hotel experiences I’ve ever had. The parking lot was littered with alcohol cans and cigarette butts, and then the next morning there was vomit near our car. There was absolutely no sound insulation which distressed our dog and kept us up all night. You could’ve heard a pin drop in the room above us and I could clearly hear a child yelling from 4 rooms away. The staff was not friendly. When checking in, the front desk clerk was on a personal phone call instead of actually communicating with me. I booked the r... read more

Arryan Stamps 

on Google

a month ago

First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. You also could hear conversations from everyone around. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or l... read more