La Quinta Inn & Suites Manhattan

Business response:

Hjulianasf, thank you for sharing your feedback. It's wonderful to know The Hotel at Fifth Avenue’s location was the perfect fit for your city exploration. As for the room condition, we appreciate your observation and will use it to aid our choices in the future. We hope to welcome you back soon. Kucuk Bag Hotel Manager 

Business response:

Karen, we are delighted you appreciated The Hotel at Fifth Avenue's central location and comfortable accommodations. However, we are sorry to hear about your experience with one of our colleagues at the reception desk. We're committed to providing top-notch service and we will be addressing your feedback internally. We look forward to enhancing your experience during your next visit. Kucuk Bag Hotel Manager 

Business response:

Carla, è un piacere sapere che hai apprezzato l'eccellente posizione, le camere accoglienti e il nostro team estremamente disponibile presso l'Hotel at Fifth Avenue. Le tue osservazioni sono preziose per noi. Siamo spiacenti se le dimensioni della camera non hanno soddisfatto del tutto le tue aspettative. Ci sforziamo continuamente di deliziare i nostri ospiti e saremo felici di aiutarvi a trovare una camera più spaziosa alla vostra prossima visita. Kucuk Bag Hotel Manager 

Business response:

Marta, estamos encantados de saber que The Hotel at Fifth Avenue superó tus expectativas. También valoramos sus comentarios sobre los niveles de ruido durante el fin de semana. Tenga la seguridad de que trabajamos constantemente para mejorar la comodidad de los huéspedes. Mirando hacia adelante a su próxima visita. Kucuk Bag Hotel Manager 

Business response:

Silje, det er flott å høre at du fant The Hotel at Fifth Avenue sin beliggenhet etter din smak. Vi setter pris på tilbakemeldingene dine om romstørrelsen og er glade for at teammedlemmene våre var i stand til å imøtekomme et romskifte for mer plass når det var nødvendig. Din tilfredshet er vår høyeste prioritet, og vi er glade for at vi kunne gjøre oppholdet ditt mer komfortabelt. Vi håper å ønske deg og gruppen din velkommen tilbake i fremtiden. Kucuk Bag Hotel Manager 

Business response:

Chin, we appreciate the time you took to share your feedback. It's wonderful to see that the charm of our rooms and the convenience of our enviable location at The Hotel at Fifth Avenue added value to your stay. In terms of the inconveniences you encountered with the bathroom, we assure you that your experience is not indicative of the high standards we strive for. Be sure to let our team members know of any concerns during your stay, so we can provide immediate assistance. We hope to welcome you back in the future in order ... read more

Business response:

Ivan, thank you for sharing your comments. It's delightful to read that The Hotel at Fifth Avenue's prime location and spacious, comfortable rooms added to the enjoyment of your stay. We understand your concerns about the rates, which are generally reflective of the overall market trend in New York City, especially in the peak season. We post our most competitive rates online so make sure to check there for the best deals. We do hope you'll be back with us in the future. Kucuk Bag Hotel Manager 

Business response:

Nous apprécions vos commentaires, Zineb. Même si nous sommes ravis que vous ayez apprécié votre séjour parmi nous, nous sommes déçus que votre séjour ait été loin d'être parfait. Nous sommes impatients de partager bientôt une expérience plus positive avec vous. Kucuk Bag Hotel Manager