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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Less than expected Toilet didn’t properly flush. Blood Stained shower curtain. Trash not removed and room not tidied after being assured that it would be done. There appeared to be blood droplets on the white shower curtain. The toilet would not flush completely. Asked for room to be tidied and it was not.
Business response:
Hello Joycequelyn, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.
Very Good Breakfast
Business response:
Hello Pat, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. We hope to see you again to deliver you with a 5 star experience.
It was very convenient, 10 to 20 minutes away from some of my family. The bed was comfortable, i even liked that you could order "room service". The food was very good.
Business response:
Hello Regina, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed as well as our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Wonderful
Wonderful Not much that I didn't like. If anything, serve some turkey products for breakfast. The location was great, not far from what I needed and the airport. Places to eat are in walking distance, alone with a Wal-Mart. This is my go to hotel when I visit.
Business response:
Hello Dwayne, We appreciate the comments, especially with regards to your opinion of our location as well as our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Very good but with effort could have been excellent. Staff uninterested. Shower did not work 100% properly but was usable. Lack of luggage cart or assistance with multiple bags room cleanliness, bed. Facilitiy extras such as hair dryer, ironing board & iron.
Business response:
Hello Frank, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.
Overall it was good. The pool was not clean and hot tub not working It was clean facility.
Business response:
Hi Yareli, Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards with our pool area, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.
Good
Exceptional
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,956 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.