La Quinta Inn & Suites San Antonio Airport

Business response:

Hello Erik, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide ... read more

Business response:

Hi Edmir, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service. 

Business response:

Hello Laurie, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and also our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests. 

Business response:

Hello Zulma, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to prov... read more

Business response:

Hi La Quinta, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with the wifi not working. We hope you will give us another chance so we can provide you with a much more satisfying experience. 

Business response:

Hi Fernando, Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us and we are sorry to hear you did not experience our breakfast services. We are always looking for ways to improve upon the guest experience so thank you for sharing. 

Business response:

Hi Marissa, Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance and cleanliness issues with your room. We have shared your feedback with our teams, and we have taken action to ensure we fix these issues immediately. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.