La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Edison, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the overall state of the facilities. Cleanliness and upkeep are essential to guest comfort, and we regret that we did not meet expectations during your stay. Please know that your concerns have been shared with our housekeeping and maintenance teams, and we are taking steps to ensure these issues are addressed. We are also in the process of making updates to the property as part of our ongoing improv... read more

Business response:

Dear Carlos, Thank you for your kind feedback! We're so glad to hear that our location was perfect for your shopping needs and that everything met your expectations during your stay. Here at La Quinta Sawgrass Mills, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Hotel Management 

Business response:

Dear Mario, Thank you for your feedback. We’re glad to hear you appreciated our convenient location, but we’re very sorry that the cleanliness of your room did not meet expectations. Please know that your comments have been shared with our housekeeping team for immediate review and action. Maintaining a clean and comfortable environment is a top priority, and your input helps us improve. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Celine, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator issues and the lack of variety in our breakfast offerings during your stay. We understand how important these amenities are to our guests, and we regret that we fell short in those areas. Please know that we are actively working to improve both the reliability of our facilities and the overall breakfast experience. Guest feedback like yours is invaluable in helping us prioritize these improvements. We appreci... read more

Business response:

Thank you for taking the time to share your feedback. We're glad to hear that our hotel was convenient to you, but we sincerely apologize for the issue you encountered. It's important to us that every room is thoroughly cleaned and fully functional, and we're sorry that we missed the mark. We've shared your comments with our housekeeping team to ensure these concerns are addressed promptly. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless and ... read more

Business response:

Dear ANgelitos, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. While we’re glad the elevator was eventually restored after 2 days, we understand how frustrating these issues must have been and regret the impact they had on your comfort. Please know that we are in the process of making property-wide improvements to better serve our guests. Your feedback plays an important role in helping us focus those efforts where they’re needed most. W... read more