La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Alfredo, Thank you for taking the time to share your experience! We're glad to hear that you enjoyed our convenient location. We apologize for the noise disturbance you encountered during your stay. We understand how important a peaceful environment is and will certainly look into the issue with the mechanical equipment to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more relaxing stay. Sincerely, Hotel Manager 

Business response:

Dear Franck, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location near Sawgrass Mills, as well as our welcoming atmosphere, breakfast, and pool amenities. It's wonderful to know that the waffle machines were a hit and that you appreciated the towel service at the pool. We also appreciate your feedback regarding the need for a little freshening up. We strive to maintain our facilities to the highest standard and understand the importance of keeping things up to date. ... read more

Business response:

Dear Ines, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel's proximity to Sawgrass Mall convenient. However, we are sorry to hear about the musty smell in the hallways. This is not the standard we aim to maintain, and we will be addressing this issue with our housekeeping and maintenance teams to ensure a fresher and more pleasant environment for our guests. Your feedback is invaluable to us as we strive to improve our services and facilities. If there is anything else yo... read more

Business response:

Dear Jose Roberto, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the rooms and found our location convenient. We appreciate your comments about our breakfast. We understand that a good breakfast is an important part of your stay, and we regret that our current offerings did not meet your expectations. We are always looking for ways to improve and will take your feedback into consideration as we review and enhance our breakfast options. Your feedback is invaluable to us as it helps us st... read more

Business response:

Dear Rodrigo, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel comfortable and affordable. However, we sincerely apologize that the cleanliness did not meet your expectations. Please know that maintaining a clean environment is a top priority for us, and your comments will be shared with our housekeeping team to ensure immediate improvements. We appreciate your feedback as it helps us to enhance our services. We hope to have the opportunity to welcome you back in the future f... read more