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Lakeview Animal Hospital
- Veterinarians
- Portage, MI
About this business
Location details
8818 Portage Road, Portage, MI, 49002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
If you can get past the front door, you will probably have a good experience. Honestly. Be sure to call before you enter first or you will be treated like a child. For reference, after an exhaustive number of reminders that I have a vet appointment, I walk in the front door and the receptionist proceeds to give me the worst attitude because I "walked in without calling ahead." I asked if on any of the twenty pre text confirmations they send if they ever say call ahead thinking I missed something, and proceed to get shamed: "... read more
Business response:
Please accept our apologies for the experience you had at Lakeview Animal Hospital. Your feedback is important to us. We understand how frustrating it must have been to feel unwelcomed when you arrived for your scheduled appointment. Due to the size of our lobby we have continued asking guests to call before entering the facility, as a safety precaution, whenever possible. Unfortunately, with our current practice management software, we are unable to make edits to the automated messages that are sent out to our clients. We ... read more
only go to this vet IF you want to be treated unprofessionally, belittled, and not treated as a valued person. This is coming from a person who has worked as a Veterinary assistant for over 10 years and has owned my own business for almost 20 years! I have Never been so talked down to and outright bantered at a vet clinic... Dr. Durall you need to learn some consideration and kindness and do NOT speak rudely to your clients HORRIBLE HORRIBLE experience!! DO NOT use this vet!
Business response:
Thank you for bringing this to our attention. We are unable to connect your Facebook account with an account at our clinic but are concerned about your experience and sincerely apologize for any distress you may have encountered. We take all feedback seriously and strive to provide the highest quality of care and service to our clients and their pets. Please feel free to contact us at (269) 323-3434 if you would like to discuss further.
When you're an established patient, you would expect your vet to at least TRY to help you in an emergency. They showed zero compassion whatsoever. The office that got us in had never seen us before and was in another town. They called with a prescription refill for our pets (so we wouldn't have to drive back there), and Lakeview refused to even fill it. I'll be collecting the records for ALL 4 of our pets, and Lakeview will not see another penny of our money.
RecommendedDear Lakeview Animal Hospital, We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-03268918665132.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precaut... read more
⚠️ • Warning Your Page We have received multiple reports that your Facebook page has violated our terms of service and community guidelines. 1. Misuse of another person's name/image. 2. Sharing content exposes users to other dangers. . We have sent a warning that your Page will be disabled if it violates any of the above conditions. Therefore, your account has been scheduled for review. If you think your Page was disabled by mistake, we'll walk you through some steps to request protection. To keep your account from being per... read more
I called to get my puppy in for medication. (I already had her test results) they told me they would have the vet dr call me to see if I needed to come in. She called me the next day and scheduled an appointment. I was charged $53 just for the vet dr to call me and schedule the appt. 😑. This does not include the actual exam cost and medication cost. I would definietly not recommend this vet
Business response:
Hi Savannah, it appears there was a miscommunication at your visit but we have resolved the issue and would love a chance to talk to you more about your experience and how your puppy is doing after her visit. Please give our hospital a call and request to speak to our Hospital Manager!
RecommendedMy Dog got sick in the middle of this mess our country is in I took her in and after they told me she had a massive lump in her belly . they told me they could test it to see Cost $400 + then if she was able to have surgery it would Cost $1,400+ I'm not working so no extra money they gave me some meds to help her eat & for nausea but nothing for pain they were very sympathetic while I'm crying my eyes out I have had Zoey for 12 years she has saved my life more than once she has helped me thru the worst time in my life s... read more
Just don’t do it !!!!!!!!!!!!!!! ☹️☹️
Frequently asked questions about Lakeview Animal Hospital
How is Lakeview Animal Hospital rated?
Lakeview Animal Hospital has a 4.8 star rating with 804 reviews.
When is Lakeview Animal Hospital open?
Lakeview Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.