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Latrice Autry
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was an great experience. LaTrice answered all 50 billion questions I had. I would use Pennymac again.
Many times I was asked for the same documents. The preapproval paperwork wasn’t reviewed properly and I had to rescan that paperwork as well. I was told inaccurate information on how to verify my employment and I figured it out that it was my wife’s employment. I was told we would close on time 48 hours before and that was not true.
More clarification on what documents were missing.
Keep up the great work
The whole experience was very professional, informative and friendly. Gary Wilson
I enjoyed my overall experience working w/ pennymac agency and the team I was assigned to. They got me closed on time and work promptly to ensure my closing was successful. Latrice did her best to keep me updated and communicated with me. When she was not available her team were very pleasant and able to take care of all of my needs.
Communication and responses to our emails. Our real estate team (realtor and escrow) were on board with our closing dates and timeline, but even they were having difficulty getting answers from PennyMac. We understand we're just one application out of many, but this was a big deal for us, and to not get responses from all contacts within PennyMac created a lot of undue stress.
Latrice was great! We did have some communication issues within Pennymac, but none of those issues were her fault and she went out of her way to make sure everything was settled and worked out the way it was supposed to.
I believe it would have been better if all parties that were involved were communicating. The experience was very frustrating to say the least. I know this survey is about Latrice, and not everyone else who had to get involved in our loan process, so I will just say we needed better communicaton.
Frequently asked questions about Latrice Autry
How is Latrice Autry rated?
Latrice Autry has a 4.8 star rating with 228 reviews.
When is Latrice Autry open?
Latrice Autry is closed now. It will open on Monday at 9:00 a.m.