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Lauren Pfaff of Mutual of Omaha Mortgage
- Mortgage Lenders
- Tampa, FL
About this business
Location details
8270 Woodland Center Blvd, Office 123, Tampa, FL, 33614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Lauren was wonderful to work with she helped and followed through to the end and very knowledgeable
Business response:
Patricia, I'm glad to hear that you found my assistance helpful and knowledgeable throughout the process. It was a pleasure working with you, and I'm grateful for your kind words. If you have any more questions or need further support in the future, feel free to reach out.
Verified by Mutual of Omaha Mortgage
Lauren never gives up on her clients. She was super informative and helpful with the whole process.
Business response:
Nick, I'm happy to know that you found my support informative and helpful throughout the process. I always strive to provide the best for my clients, and your feedback is very appreciated. If there's anything else you need in the future, please let me know.
Verified by Mutual of Omaha Mortgage
nothing went as planned, from the interest rate to all the closing hiccups
Business response:
We appreciate you sharing your experience with us, Cyd. Your loan did require some restructuring to gain an approval for closing. Circumstances like these are often confusing and frustrating for all involved but we are happy to have achieved a successful closing. Our team is somewhat confused by your statement that there were "closing hiccups" because Lauren received a text from you after the closing stating that things went well at the Closing. Please feel free to contact us directly if there’s anything specific you’d like ... read more
Verified by Mutual of Omaha Mortgage
Too many little issues that caused a lot of legwork for me Just very stressful
Business response:
I appreciate your feedback, Tammy. I apologize if the process caused you any inconvenience. My aim is to make sure the process is as smooth as possible for my clients. I will take your comments into consideration to improve the service I provide. Thank you for choosing Mutual of Omaha Mortgage and I hope to assist you better in the future.
Verified by Mutual of Omaha Mortgage
Be a little more up front with the closing cost expense & what is needed(totally) for proof of income.
Business response:
Thank you for your feedback, Robert. I'm glad to see you gave us a high rating, but I understand there's always room for improvement. On your next visit to Mutual of Omaha Mortgage, I will ensure to provide a more detailed explanation about closing cost expenses and income proof requirements. It's essential to me that you feel completely informed and confident in your decisions. Thank you for bringing this to my attention.
Verified by Mutual of Omaha Mortgage
Well to start off it was great we sent all the information on everything we wanted to pay off especially our credit cards car payment and camper payment turned out just three were paid off and we were told that we would get money back if this wasn't possible we should have been told this during the process not at the very end Even at the closing none of this was explained when we got 3 checks and not four that's when we figured out what happened so now we still have a credit card with high interest that we are still paying ... read more
Business response:
James, I understand your frustration with how things unfolded. It's important to me that expectations are clearly set throughout the process, and I'm sorry to hear that wasn't your experience. I want to make sure we address any outstanding concerns you have regarding the payments. Please reach out to me directly so we can discuss your situation in more detail and find a resolution. Thank you for bringing this to my attention.
Frequently asked questions about Lauren Pfaff of Mutual of Omaha Mortgage
How is Lauren Pfaff of Mutual of Omaha Mortgage rated?
Lauren Pfaff of Mutual of Omaha Mortgage has a 4.8 star rating with 161 reviews.
When is Lauren Pfaff of Mutual of Omaha Mortgage open?
Lauren Pfaff of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.