Leah Sharpe of Mutual of Omaha Mortgage

Business response:

Thank you for the wonderful review, Sylvia. I'm pleased to hear that you found our explanations thorough and that you received a timely response from our team. Your satisfaction is our top priority at Mutual of Omaha Mortgage, and we're glad you chose us too. Thanks again for your kind words. 

Business response:

Thank you so much for your kind words, Karen. I'm overjoyed to know that I was able to help you achieve your goals and you found our transaction process satisfying. Your feedback means a lot to me and the team here at Mutual of Omaha Mortgage. It would be my pleasure to assist your future clients with their needs. Thanks again for the high recommendation and the 'off the charts' rating! 

Business response:

I'm absolutely delighted to hear about your positive experience, Michael. It's always my goal to make sure things are clear and easy to understand for everyone I work with. Your kind words and recommendation mean a lot to me, and I'm so glad I could assist you in your journey with Mutual of Omaha Mortgage. Please don't hesitate to reach out if there's anything else I can help with in the future. Thank you for the stellar review! 

Business response:

I'm truly grateful for your feedback, Ronald. It has been a pleasure working with you. I'm glad to hear that my communication and explanations were helpful during our process. At Mutual of Omaha Mortgage, we strive to keep our clients informed and confident in the end result. Your satisfaction is our top priority. Thank you again for your 5-star rating. 

Business response:

I'm absolutely thrilled to hear your positive feedback, William! It was my pleasure to assist you in making the process as swift and clear as possible. Your satisfaction is my top priority. Thank you for the outstanding review and the full rating. If you have any more questions in the future or need assistance, don't hesitate to reach out. Here at Mutual of Omaha Mortgage, we're always ready to help. 

Business response:

I sincerely apologize for any inconvenience caused during the loan process due to my unexpected illness. I ensure you that it was an unforeseen circumstance that I certainly wished I could have avoided. I am committed to providing seamless services and I regret to hear that my short absence disrupted the smoothness of the process. I appreciate your understanding and patience during this time. I'm delighted, however, that you still rated your overall experience with Mutual of Omaha Mortgage positively. We strive to improve ou... read more

Business response:

I sincerely apologize for any inconvenience caused during the loan process due to my unexpected illness. I ensure you that it was an unforeseen circumstance that I certainly wished I could have avoided. I am committed to providing seamless services and I regret to hear that my short absence disrupted the smoothness of the process. I appreciate your understanding and patience during this time. I'm delighted, however, that you still rated your overall experience with Mutual of Omaha Mortgage positively. We strive to improve ou... read more

Business response:

I'm thrilled to hear that you had such a positive experience with us at Mutual of Omaha Mortgage, Terry! I always strive to ensure my clients fully understand the loan process, so I'm glad I could help clarify things for you. It was a pleasure to work with you, and I hope to assist you with any future mortgage needs. Thanks for the fantastic 5-star review! - Leah Sharpe 

Business response:

Thank you for the kind words, Niccole! It was a pleasure working with you too. We strive to provide excellent customer service here at Mutual of Omaha Mortgage and your feedback validates our efforts. We're thrilled to hear that you were impressed with our team. Please feel free to reach out if you need anything in the future. Thanks again!