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Levin Furniture and Mattress South Hills
- Furniture Stores
- McMurray, PA
About this business
Location details
3664 Washington Rd, McMurray, PA, 15317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Very helpful but no pressure
Business response:
Hello Phyllis, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Absolutely fabulous experience. I know what I wanted and Lynne knew exactly what I wanted, Wonderful wonderful employee. Been Leviin customer for many years and Levin is always my first choice. Easy simple application ~ will have product in less than a week. Can't do better than that !1. Give that woman raise. Thank you Lynne
Business response:
Hello Judy, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Great support choosing my furniture. Very friendly.
Business response:
Hi Paula, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
My husband and I purchased a sofa. We were told it was in stock. We agreed to buy. As our information was processed i. The computer system, we were told (after sale was rung up) that the sofa might be delayed 8-10 weeks. When we began to reconsider the purchase, we were told most likely it will be in within two to three weeks. We just downsized into a home and the furniture we have is too large. Until we get the sofa, we can’t more forward moving in. If we had been told the item was not in stock, we would’ve made a differen... read more
Business response:
We appreciate your perspective regarding the stock information confusion. We understand your frustration with the moving situation and the inconvenience this has caused you. We apologize for any miscommunication about the availability of the sofa you purchased. Our team strives to provide accurate information to all customers, and we regret that this did not happen in your case. We hope that the sofa will indeed arrive within the shorter timeframe mentioned, allowing you to proceed with your move-in plans as soon as possible... read more
I was in 3 days prior to the date I purchased my furniture. Cindy S was our sales person that day and was helpful. We decided to think it over . I returned after 3 days after my first visit to purchased the furniture. Unfortunately Cindy was not there. I felt the sales person who was there was rude to me when she found out I had already been helped by Cindy. I only asked the other salesperson how I needed to go about purchasing my selection, as I already had a written purchase order from Cindy. I was told that I should have”... read more
Business response:
Thank you for sharing your thoughts with us. They are important to us, and we value your feedback. We sincerely apologize for not providing you with a good experience when Cindy was unavailable. We understand this must have been frustrating for you, especially after your positive interaction with Cindy during your initial visit. We strive to maintain consistent customer service across all our staff, and we regret that this was not the case during your return visit. Your comments will help us improve our service for future cu... read more
Purchased mattress and adjustable base thru Levin located on Washington road, McMurray PA. Sales professional Kristen W. was fantastic ! Knowledgeable, patient, and very personable! Conducting my own preliminary research on Mattress brands, Kristen was very intricate in all the details that led to my mattress purchase.. In the end, even completed an additional desk purchase. Highly recommend this Levin store and make sure to request Kristen for help!
Business response:
Hello Kenneth, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
I purchased in mid October many pieces from Levins in Peters Township for my son's new home. The initial delivery was a disaster with the wrong bolts being supplied for a console table as well as a desk (which I don't even have the patience to discuss here). The console table bolts were inserted upside down and were hanging down from the top by 2 inches. In attempting to get the bolts to fit and not show, unnecessary holes were drilled. Upon inspection of finished table I obviously said this was not acceptable and reques... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced with your purchase and the subsequent difficulties in resolving them. We understand your frustration with the delivery problems, incorrect parts, and lack of satisfactory resolution. Our goal is to provide quality furniture and excellent customer service, and we clearly fell short in this instance. We will review our processes to prevent similar situations in the future. Thank you for bringing this to our attention. Please call us at (844) 600-1795... read more
We drove up to Levins to look at mattresses on January 4. After a lengthy visit and 2 incentives which included $200 off the particular mattress brand we liked plus a $300 visa gift card to us after delivery we planned to come back. We were assured of the date of January 13 of the sale being over. After checking other prices locally and deciding Levins had the best pricing and making a call back to Levins mattress dept to make sure these incentives were still in effect which we were told they were we drove back up to Levins... read more
Business response:
Dear Robert, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Bought a sectional and their warranty that they said covered stains, punctures and more. # years later, we turned in a claim for a puncture of one of the cushions and they will not stand by their own warranties. Levins is a joke and I will never shop there again. Their furniture is crap and their do not stand behind their furniture or their warranty.
Business response:
We sincerely apologize for any inconvenience you've experienced with our warranty claim process regarding your sectional. We take our warranty commitments seriously and want to ensure we address this issue promptly and thoroughly. Please contact us directly at (724) 941-3381 so we can review the details of your claim, understand the specific circumstances, and work towards finding a satisfactory resolution. Our customer service team is ready to assist you and provide clarification on our warranty terms. Sincerely, Levin Fu... read more
Frequently asked questions about Levin Furniture and Mattress South Hills
How is Levin Furniture and Mattress South Hills rated?
Levin Furniture and Mattress South Hills has a 4.7 star rating with 1,651 reviews.
When is Levin Furniture and Mattress South Hills open?
Levin Furniture and Mattress South Hills is closed now. It will open at 10:00 a.m.