Levin Furniture & Mattress

Lisa E 

on BBB

2 years ago

Purchased a Southern Motion full power leather reclining sectional ($4,000.) Contacted Levin warranty during pandemic about the edge of leather cracking. We purchased the platinum warranty package $400.00 extra. Covers everything. Levin contacts ** back, stating that they can't do anything due to the pandemic. So we asked if we could send pictures and do it that way. The warranty agent later states that when things get some what normal they would contact **. So we waited for there call. I have now called again to see what th... read more

Lori H. 

on BBB

2 years ago

*************************/ ****** Furniture and Levin Furniture Refuse to replace a 10 Month old LEATHER couch that is Peeling aka Not real leather as advertised and Told to us when we purchased it for $2600 + We have contacted BBB - Attorney General and Every one at the Three Companies listed No one will return our calls- No one will return Emails- no one is in the office at the Location. We didn't ask for a replacement Couch - we just wanted that Section of Leather that is Peeling away- (told us it was real leather- but it... read more

Marsha D 

on BBB

2 years ago

I purchased a livingroom 3 piece sofa, December, was delivered Jan 2023. Since I've had it, I've had a repair man here 4 times including today, he was very nice guy. They don't have springs in the seating, instead they use a trampoline material which when sitting on it, you sink down & the material stretches. So in 3 months it looks like used furniture already. They sent a guy out to verify my complaints. He ordered a thicker foam insert, that isn't working, it still sinks & the material is stretched. They give you 3 day to ... read more

William B 

on BBB

2 years ago

Ripoff!!! I bought a bed from these crooks years ago and they sold me the wrong one for a higher price. It was too hard, they charged for every single piece separately for a high price like over $100 for the elastic cover.Everything had a separate charge and to this day (almost 10 years later) the mattress is very hard and uncomfortable. I am a senior. It is like sleeping on a cement slab.Levin *****. I hope they have gone out of business by now. Crooks. 

Deborah c. 

on BBB

2 years ago

Brought couch chair oct 2022,getting it reupholstered Feb 2023 my cushions turned to marshmallows Levin had someone come out twice and did nothing,was told my furniture was a year old, so I guess if your furniture is more than a year old your supposed to get it reupholstered. Done with levin 

Jan Z. 

on BBB

2 years ago

Bought dresser, chest of drawers and (1) nightstand. Was told purchase was in warehouse. Nightstand was not there- December 2021. Came in March 2022. I was charged again for the nightstand. Will not do business with ***** again as they did not correct this error. 

Stephen Y 

on BBB

2 years ago

I purchased expensive furniture from Levin's in *******, **, in August of 2022. The furniture arrived damaged and was rejected. The second set of furniture arrived damaged. We held the second damaged set until resolution of the issue.......which was never resolved. We then visited the Wexford Levin's and negotiated for a completely different set of furniture at a slightly higher price. Levin's brought the second set of furniture damaged and took the first set of damaged furniture. We held the the second set of damaged furnit... read more

Amy W 

on BBB

2 years ago

I purchased a sectional from Levin and it took over 6 months to receive. However, this is not the issue as I was willing to wait to get a quality (or so I thought) product. I received the sectional in March of 2022. Immediately after receiving, I experienced stabbing from pin-like objects whenever I used the ********************. This continues to this very day (January 2023). This doesnt happen occasionally, it happens constantly. This is even bothersome to my 40lb dog, who tries to remove the feathers with her mouth. How c... read more

Jaime R 

on BBB

2 years ago

I have gone to Levin in the past and purchased a numbers of thing and have ALWAYS been satisfied with the end result. This last time - NOT SO MUCH! I recently purchased a kitchen table and chairs and was super excited to get them in. I ordered it before Christmas and was thrilled to find out it would be delivered before the New Year. Unfortunately, that wasn't the case. It took 4 DELIVERIES before my table was delivered without any damages/scratches. FOUR TIMES! When I spoke to corporate after my 2 deliveries were a fail, th... read more