Levin Furniture & Mattress

Mike G 

on BBB

3 years ago

Bought 2 leather couches and matching recliner in 2015. The sides on all are peeling horribly. Contacted them and they told us they would do nothing. Horrible quality, stay away from Levin at all costs. 

Anthony 

on BBB

3 years ago

My wife and I had furniture delivered from the company and did not know they use a third party to deliver it. Needless to say they broke a railing and hid it from us. Did not tell us it completely broke off and one of the movers concealed it. My blood was boiling when we discovered it. Called the company to report it and was told someone would call me back. Well here we are weeks later and several messages left and not one call back from them. Literally disgusting customer service and will not buy from them again. They also ... read more

Kris M 

on BBB

3 years ago

Would rate as less than one star if possible. I purchased a recliner that broke almost immediately. There was an extremely thin board in the side of the chair that broke in half. Since it was a floor sample, I decided to give them another chance. I purchased an electric recycling sofa and recliner with 2 warranties (mechanical and fabric) in 2019. Within 6 months the recliner wouldnt recline and you could feel the motor in your back when you sat in the chair. They came to repair it and told me the board broke that supports t... read more

john s 

on BBB

3 years ago

I bought a warranty on my reclining couch that I bought for on them. Less than 2 years later something broke on it. They sent a repairman who said the part wouldnt be available for 6-8 months due to Covid. 8 months later I still hadnt heard from them and bought a new couch. Buyer beware.. 

Gregg 

on BBB

3 years ago

Bought a fairly large piece of furniture from Levin to house my television and other audio visual equipment. Waited two weeks for delivery. When the deliver truck pulled up, the driver came to my door and said the furniture was still in the box, there were no tools for assembly and the delivery people did not assemble furniture anyway. First time I ever received furniture from a supposed reputable furniture store that was not in one piece. So after repeated calls to customer service as well as a trip to the store in ********... read more

Ms 

on BBB

3 years ago

Buyer beware!! They will give you a delivery datedont fall for it. It will be months maybe a year before you receive your furniture. I ordered a sectional in April of 2021 was assured a May delivery needless to say I still havent received it. They will communicate with you the first few months, then they kinda just forget about you. Youll have to keep calling inquiring about your furniture and you will get another false delivery date. Save yourself the aggravation! Shop elsewhere! 

Tim B 

on BBB

4 years ago

Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We have been long time Levin customers, and even "had" a Levin credit card. Last two purchases are also our LAST two purchases. Like others, purchased a "leather" pit group with power recliners at each end. One side falling apart and has a funny angle to it now. AND the now fake "leather" is peeling. The other purchase was our dining set. We have had problems with the finish peeling on the table top. Levin came out, warrantied the work (after owning it barely a year) and refinis... read more

Michele R 

on BBB

4 years ago

One of the worst furniture companies I have ever dealt with I ordered my furniture April 2021 today it was due to be delivered June 30, 2021 they said they called as in our phone was disconnected which is a lie they also said they had a glitch in the system and that our furniture cannot be delivered until July 9, 2021 they also said that their furniture is placed on the trucks a few days in advance so thats why they could not put us on a delivery for tomorrow we said you were a lie if that was the case or furniture would alr... read more

Cheryl G. 

on BBB

4 years ago

Ordered a sectional. The morning of delivery they canceled the order. I waited 4 weeks total and paid $200 for delivery. Had to add an extra week to have it delivered on a Saturday so I wouldn't miss work. Plus, I had to set aside my entire Saturday because they don't call until the day before to let you know what time they will b delivering. My choices were take it on Monday, in the middle of the afternoon or Tues thru Friday and they would again call the day b4 to let me know during what 3 hour period they would deliver. S... read more